We're looking for call center agents of different expertise to help us understand their workspace.
This is a great opportunity to participate in a remote unmoderated task to help us understand call center agents workspace . If you qualify and agree to participate in this research you will be given a homework assignment (@30 minutes) tasked to discuss your current workflow. You may also be invited to the second part of the study where you will participate in an online one-on-one interview with a trained researcher to discuss your current workflow and provide feedback on what you think is working well or not working so well.
You will be compensated $50 for the homework assignment and $225 for the one-on-one interview.
The researcher may follow up via message, email, or phone to confirm if you're a fit for the study. Be sure to answer!