Account & Billing

Learn about User Interviews’s free trials and free plans

Limited free trials of Hub are available through Sales. Our legacy free Hub plan is discontinued as of May 2024.

Does User Interviews have a researcher referral program?

Yes! Earn $50 by referring a researcher to User Interviews. The person you refer gets $50 too.

Does User Interviews charge sales tax?

To ensure compliance with local tax laws and regulations, User Interviews is registered to collect sales taxes in certain US states.

Pay by invoice using check, ACH/wire transfer, or credit card

Invoices are sent between 3-10 business days after your final session. Learn how to pay your invoice by check, ACH, or credit card.

How do I manage email alerts I receive for my projects?

While project owners must receive all project notifications, collaborators can manage what they receive.

Edit your account details

How to edit the contact, billing, availability, integrations, and other details on your researcher account.

How can I use a prepaid balance to pay for my studies?

Make paying for projects simpler by setting up a prepaid balance with us.

How can I deactivate or delete my account?

Need to deactivate a researcher account? We can help.

Can I be invoiced instead of paying with a credit card?

Rather be invoiced? You got it.

Where can I download my project receipt or invoice?

Receipts and invoices will be emailed and saved in your project workspace.

Manage, add, or delete credit cards associated with your account

Update your credit cards in your User Interviews account.