We get it—plans change. If you need to cancel your project, email firstname.lastname@example.org and your dedicated project coordinator will be able to assist you.
If you need to cancel a project, all confirmed participants must be canceled by you, the researcher, in our system. The fee for each canceled participant is the recruit fee, plus 25% of the incentive (which is sent to the canceled participant). We will issue all inconvenience fees directly to the participant via email. A 3% processing fee will be added on top of those partial incentive payments. All of the above charges will be added to your final bill.
There are a few considerations that must be addressed if you need to postpone your project.
Questions? Let us know how we can help.