Help & Support

I completed a study. How and when can I expect payment?

Payment expectations and where to check your participation status.

written by
Melanie Albert
Last updated:
February 21, 2019

We encourage researchers to issue incentives within 10 business days from the date of your session.

Use your project dashboard to view your participation and payment status. If you're logged in to your account, you can find this dashboard by selecting "My Projects" in your menu. You will only see this dashboard if you have been invited to at least one study.

If your status is listed as "Confirmed", the researcher has not recorded your participation yet. If this remains the same 10 business days after your session date, use the "Message researcher" button to contact them directly.

Payment Processes

There are two completed statuses: Paid and Interview completed. Keep that in mind as we go through the two potential payment processes.

"Paid" Status

If the researcher has asked us to distribute payments, your status will move to "Paid" once you've been marked as having successfully completed your session. You will receive payment in the form of an Amazon gift code, a 17-digit code that you apply to your Amazon account. Don't worry—we'll send you instructions on how to do that. Your code will be emailed to you and we will store it on your projects dashboard. You can find your code by clicking the "View Gift Code" button.


Gift codes are issued safely and privately, meaning only you can see them in your email or in this dashboard. We will not be able to reissue any codes, especially if they have been shared or already applied. In other words—keep it safe and to yourself!

"Interview Completed" Status

If the researcher has elected to distribute incentive payments, your status will move to "Interview Completed" once you've been marked as having successfully completed your session. The process that follows depends on how the researcher will be making payment. Our team will not store or track any payments in our system. However, please note that this status indicates that the researcher is actively processing payments. 

The 10 business day rule is applied to both instances. If you have not received your payment 10 business days after your session date, email support@userinterviews.com

Withholding Payments

The researcher reserves the right to withhold payment from a participant for the following reasons, among others:

  • Speculation of untruthful responses on a screener survey or in an interview
  • Speculation of fraudulent behavior
  • Incomplete participation of failure to complete all required tasks
  • Late arrivals to session
  • Any behavior deemed an interference to the session itself

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