Help & Support

I need to reschedule my session. What should I do?

written by
Last updated:
August 5, 2020

We get it—life happens! If you need to reschedule your session, all we ask is that you provide us with as much advanced notice as possible.

We require at least 24 hours notice for reschedules to avoid a penalty or disqualification from participating in future studies. If there are other spots available, your spot will be canceled.

How to reschedule your confirmed session

The researcher will be able to reschedule you to a new spot or possibly provide alternate options for you if the schedule is full. Here's how to contact the researcher:

  • Log in to your account.
  • Click "Messages" in the menu to open our chat tool.
  • Select the project in reference from the drop-down menu.
  • Send a message to the researcher asking to reschedule. They may help you pick a new time or send a new booking link.

If you are sent a new booking link, keep in mind that your session has been reopened to others. Someone else will be able to take that open spot, so move fast! 

Please keep in mind that reschedules are not guaranteed. If the researcher cannot honor your request, you can keep your original spot or be canceled.

Our cancelation policy

If something comes up and you are not able to make it, you must notify us 36 hours in advance. Failure to do so may result in disqualification from participating in future studies through User Interviews. Please follow these instructions to cancel your session!

Our late arrival policy

Plan to arrive at least 10 minutes early to your session. Researchers are not required to accept late arrivals. If you are late, the company conducting the study may pay you a pro-rated amount or turn you away without payment.

If you have any issues contacting the researcher, please complete this form and a member of our team will assist you!

Was this page helpful?

Related topics

New to User Interviews? Get started for free 👇

Need Help?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.