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Who is this article for?
🗣️ Researchers
⭐️ Invoicing only available for subscription plan holders
How can I pay my invoice?
All invoices will include instructions to pay by ACH / wire transfer.
Pay with a check
Make your check out to User Interviews Inc. Our mailing address is 228 PARK AVE S PMB 38712 NEW YORK NY 1000.
Pay with ACH / wire transfer
Our banking information will be listed on your invoice.
Pay with a credit card
Follow these instructions to add or update the credit card associated with your account, as needed. Then, email billing@userinterviews.com with permission to charge the card on file. Be sure to tell us which one if you have multiple.
When will I receive my invoice?
Invoices for specific recruitment projects can be enabled on any account that has an active subscription with us. If you would like invoicing enabled on your account, email billing@userinterviews.com. Note that invoicing is currently offered to subscription plan holders only. Pay As You Go projects must be paid by credit card.
A project invoice will be sent between 3-10 business days* following the final session on your calendar. We can only send an invoice (and close a project) if all session attendance has been recorded. We allow some time for you to come back and take care of this step.
Invoices are sent electronically to the billing email contact listed under the “Team Billing” tab, and any additional contacts that have been requested. To request an additional billing contact, please email billing@userinterviews.com. If no billing contact is listed, then the invoice will be sent to the email address associated with the project owner. All invoices and receipts can also be downloaded from the Billing section of a project workspace.
*Sessions that have not been marked "Completed" or "Did Not Show" 10 business days after the session will be marked completed. Any recruitment fees or incentives issued based on this action will be added to your final bill.
