Help & Support

How does unlimited billing work?

The what, when, why, and hows of unlimited billing.

written by
Melanie Albert
Last updated:
October 28, 2019

What will I be charged?

Once you’ve signed up for one of our unlimited plans, you will be charged the specific plan price each month. Our current pricing lives here.

When will I be charged?

Your plan will renew on a monthly cycle. It resets on the same date each month.

How will I be charged?

We will charge the card you have on file unless you have set up invoicing with our billing team. If you’d like to setup invoice payments, annual billing (save $!), prepaid balance, additional researcher seats, or to cancel your plan, email sales@userinterviews.com

Can I switch between Research Hub Unlimited plans?

Absolutely! We make it super simple to change plans, whenever you want. Simply log in and visit your billing page. Click the “update” button to change to whatever plan you like (see below)—that's it. Your billing will be updated for the following cycle.


Was this page helpful?
YesNo

Related topics

New to User Interviews? Get started for free 👇

Need Help?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.