We're talking with people about their everyday experiences using public services — things like renewing a license, applying for benefits, getting a permit, or reaching a government office. We want to hear what's worked, what's been frustrating, and what you wish were different. Your perspective will help shape ideas for making these services easier to use in the future. No special knowledge needed — just your honest experience as a resident. We are looking for a range of people and perspectives.
If you qualify, we will follow up via email directly with a link to schedule your session.
The researcher may follow up via message, email, or phone to confirm if you're a fit for the study. Be sure to answer!