Endear, a clienteling software company for retail brands, is running a study on how retail teams use technology to manage customer relationships and outreach day to day. We want to understand what your real workflow looks like, what your tools do well, and where they get in your way.
This is a 60-minute remote video call. There are no right or wrong answers and nothing to prepare. We are not pitching anything, and we want your honest take, including the parts that are frustrating or that you work around. With your consent the call is recorded so we can pay attention instead of taking notes. Recordings stay internal, and your name and your employer's name are anonymized in anything we produce. You can skip any question or stop at any point. Participants receive $125 after the session.
We are looking to talk with people who use clienteling, CRM, or customer-outreach tools as part of their retail work, whether you are on the sales floor, managing a team, or choosing the tools your company runs on. Evening and weekend slots are available.