We are a software company that works with small service businesses. We want to understand how firms like yours price new work, get an agreement signed, and collect payment - and where that process gets frustrating.
In the session you'll walk us through how you handle a new client today. We'll then ask you to try a short sign-up flow on our website and say out loud what you're thinking as you go. There's nothing to prepare and there are no right answers - we're testing our product, not you.
You'll need a desktop or laptop and to be able to share your screen.