We're talking to people who work in contact centres about the software that runs during live customer calls — what it does, what helps, what gets in the way, and how customers react to it.
This is a 60-minute 1:1 video call with a researcher. It's in English and will be recorded. There's nothing to prepare and no right answers — we just want to hear how things actually work on your calls.
You're a good fit if customer phone calls are part of your working day.