We’re exploring how people handle different kinds of customer support issues—whether it’s tracking a delivery, resolving a billing error, or getting help with a device or account. Your answers will help us improve the way support is designed, especially as we invest in better self-service and AI-driven experiences.
There are no right or wrong answers—we’re interested in what you would actually do in real life and want to hear from a variety of people and perspectives!
The researcher may follow up via message, email, or phone to confirm if you're a fit for the study. Be sure to answer!