In this 45–60 minute remote research session, you’ll use an online store to complete a few realistic shopping tasks, such as finding a product, reviewing product details, updating a cart, and moving through checkout up to—but not including—payment. We’ll ask you to share your screen and audio, think aloud as you go, and tell us what feels clear, confusing, or difficult. No purchase will be made, and no prior experience with the store is needed.