Help & Support

How can I contact your support team?

Getting in touch with the User Interviews support team.

written by
Eve
Last updated:
April 30, 2020

Our support team is available to provide assistance 7 days a week.

If you are confirmed for a study and have questions, you must reach out to the researcher rather than our support team as we only manage the recruitment process. If you email us, you could experience a delay of up to 24 hours before your message is passed along.

Contacting the Researcher

You should contact the researcher directly through our messaging tool if you have questions about an upcoming study, instructions, assistance / technical difficulties, or payment.

Here's how to contact the researcher directly.

  • Log in to your account.
  • In the top righthand corner, click "Messages". This will take you into your message tool which allows your to communicate directly with the researcher.
  • A drop-down list will appear. You will only be able to contact researchers from active, ongoing projects you are a part of.
  • From the drop-down, select the project you need to cancel.
  • Craft a message and click "Send".
  • If the researcher replies, you'll be sent a text alert, asking you to sign back in to view it.

You can also find a link to the messages tool in your study confirmation email. It looks like this:

Message the Researcher button

Contacting User Interviews Support

If you have questions about the User Interviews platform or have trouble reaching the researcher, email support@userinterviews.com. Be sure to email us from the the email address associated with your account. If you can't write in from that email, be sure to reference it in your message. A member of our team will be able to assist you.

Being a fully remote team, we only have email support at the moment. We will respond to all emails within 1 day.

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