Our support team is available to provide assistance 7 days a week.
If you are confirmed for a study and have questions, you must reach out to the researcher rather than our support team as we only manage the recruitment process. If you email us, you could experience a delay of up to 24 hours before your message is passed along.
You should contact the researcher directly through our messaging tool if you have questions about an upcoming study, instructions, assistance / technical difficulties, or payment.
Here's how to contact the researcher directly.
You can also find a link to the messages tool in your study confirmation email. It looks like this:
If you have questions about the User Interviews platform or have trouble reaching the researcher, email firstname.lastname@example.org. Be sure to email us from the the email address associated with your account. If you can't write in from that email, be sure to reference it in your message. A member of our team will be able to assist you.
Being a fully remote team, we only have email support at the moment. We will respond to all emails within 1 day.