Help & Support

How can I contact your support team?

written by
Eve
Last updated:
June 11, 2021

Our participant support team is available to answer your questions Monday through Friday between 8 am - 4 pm EST.

Questions about upcoming study sessions

Study details are saved in your dashboard. If you have a question or comment related to a specific project that you are confirmed for, you must contact the researcher first. You can do so through our messaging tool, a chat feature between you and the study coordinator. To access this tool, log into your account and click "Messages" in the menu. Select the project from the drop-down and send a message directly to the coordinator. Our team will not relay or forward any messages meant for the researcher that are sent to us.

Message the researcher from your account >>

Questions about past study sessions

Details related to payment and tools to contact the researcher are available in your project dashboard when you're logged into your account. Check this space to see if you can find what you're looking for.

Questions about our platform, your account, or past studies

Our support team is available to help with questions unrelated to session logistics, instructions, or questions better answered by the study organizer. To reach us, complete the form below. We'll be in touch within one business day.

When you report a problem to our Support team, capturing and sending an image of your computer screen can often help us resolve your issue. The process to take a screenshot depends on your computer, and how you’re reaching out to us.

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