The secure solution for user research
User Interviews takes security seriously. Just ask our many enterprise customers who trust us with their data. You can research with confidence knowing that we follow industry best practices and have robust controls and processes in place to secure your data.
We’re the secure and reliable platform for research recruiting and panel management.
Sign up free
group photo of the User Interviews team in Denver
Application Security

Our application is built to be robust, reliable and secure.

a piece of paper with an end html tag
Secure development process
All code is developed to be secure, performant, and maintainable. We use modern tools and frameworks to limit exposure to OWASP Top 10 security risks. We limit access to production servers, maintain separate environments for testing and staging, and conduct manual code review and automated testing.
a security camera
Automated monitoring
We use CloudFlare’s enterprise-grade Web Application Firewall to protect against attacks. We invest in automated monitoring and anomaly detection, and keep audit logs of events to help identify, investigate, and recover from unauthorized activity.
a lock with a password displayed as asterisks
Data encryption
Customer data is encrypted at rest and in transit using 256-bit or higher encryption. Encryption keys are managed by Heroku and AWS. User passwords are salted and hashed. Learn more about our approach to information security.
a shield with a cog on it
Annual penetration tests
A third-party provider performs annual penetration tests to confirm there are no vulnerabilities in our application network. Contact us for our latest test report.
a key
SSO Support
Log in to User Interviews using your own authentication infrastructure with Single Sign-On (SSO) capabilities.
Network Security

Our cloud network provides a world-class standard of security.

a house with a lock on it
Secure infrastructure
All of our data is stored securely with cloud service providers, Heroku and AWS. Our data centers are SOC2 and ISO 27001 certified, and servers are located within the United States.
an award with two ribbon tails
99% uptime guarantee
We commit to 99% uptime and responses to technical support requests within 24 business hours. Learn more about the terms of our SLA.
two arced arrows in a circle shape
Continuous backups
Through Heroku, we run continuous backups of our database. We are able to restore our production database to any point in time within the last 7 days.
Organizational Security

Our organization maintains strict protocols to keep us all safe.

a fingerprint
Background checks
All employees who have access to customer data are required to undergo background checks, in accordance with local laws.
a handshake
Confidentiality agreements
All employees and contractors are required to sign confidentiality agreements prior to their start date.
a computer monitor with a person giving a presentation
Security awareness training
We conduct company-wide information security awareness training annually and regularly reinforce security protocols through internal communication channels.
an ID badge
Limited employee access
We use the principle of least privilege to define data access. Access is reviewed when employees change roles, and is immediately terminated when employees leave the company.
Device management
All devices that connect to our platform or to any cloud services storing our data use fully-encrypted hardware, up-to-date firewalls, malware and antivirus protection. Restricted data is never stored on mobile devices.
Frequently asked questions
Have questions about security? We've done our best to anticipate your questions below. Our friendly sales team is happy to talk to you anytime, just book a time to chat.
Does User Interviews have any security certifications?
User Interviews will complete a SOC2 Type 1 audit by July 1, 2022. Our data centers are SOC2 and ISO 27001 certified.
Where can I learn more about security and privacy?
You can learn more about our approach to security and privacy by reading our Information Security Addendum and our Privacy Policy.
Who can I contact with feedback about security?
If you have any questions or comments regarding our security controls or policies, please send us an email at security@userinterviews.com.
How does User Interviews approach GDPR?
We’re committed to helping companies everywhere align themselves with GDPR and other data privacy regulations. We help our customers protect their users’ privacy through application features and resources. Learn more about our approach to GDPR and data protection.