California Privacy Notice

Effective date: January 9, 2023

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User Interviews, Inc. (“UI,” “we,” “us” or “our”) respects your privacy. This California Privacy Notice (“CA Notice”) supplements our Privacy Policy (“Privacy Policy”) with additional information for California residents about our data collection and use practices as required by the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (“CCPA”). In this CA Notice, the terms “personal information” and “sensitive personal information” have the meanings set forth in the CCPA.  

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Collection, Use, and Disclosure of Your Information

The information below describes our practices in the 12 months leading up to the Effective Date of this CA Notice in relation to the categories of personal information that we collected from California residents generally, including categories of sensitive personal information (race/ethnicity), the purposes for which we use the information, and the categories of third parties to whom we disclose the information for business purposes. Please see the “Information We Collect,” “Use of Your Information,” and “Disclosure of Your Information” sections of our Privacy Policy for additional information.
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Category of information collected: Identifiers (e.g., name, address, phone number, email address, username, and information about your browser or device such as your IP address and device IDs)

• Purposes of use: Provide the Services and customer service; verify and authenticate your information, account, and interactions with us; communicate with you; personalize your experience and customize the Services; understand your interests and engage in research, analysis, and reports; our marketing and advertising purposes; bug detection and error reporting; security, fraud, and legal compliance
• Categories of third parties to whom we disclose the information for business and operational purposes: Service providers; advertising partners and advertisers; entities for legal and security purposes; entities for sales or transfer of business or assets; others with your consent

Category of information collected: Demographic and statistical information (e.g., date of birth, gender, race/ethnicity, educational history, employment history, professional licenses and memberships, household income, marital status, and living situation)

• Purposes of use: Provide the Services and customer service; communicate with you; personalize your experience and customize the Services; understand your interests and engage in research, analysis, and reports; our marketing and advertising purposes; bug detection and error reporting; security, fraud, and legal compliance
• Categories of third parties to whom we disclose the information for business and operational purposes: Service providers; advertising partners and advertisers; entities for legal and security purposes; entities for sales or transfer of business or assets; others with your consent

Category of information collected: Customer service information (e.g., questions and other messages you address to us directly through online forms, by email, over the phone, or by post; and summaries of your interactions with customer support)

• Purposes of use: Provide the Services and customer service; communicate with you; improve the Services; understand your interests and engage in research, analysis, and reports; bug detection and error reporting; security, fraud, and legal compliance
• Categories of third parties to whom we disclose the information for business and operational purposes: Service providers; entities for legal and security purposes; entities for sales or transfer of business or assets; others with your consent

Category of information collected: Application information and communications with others (e.g., information you submit when applying to Projects, including screener surveys)

• Purposes of use: Provide the Services and customer service; communicate with you; personalize your experience and customize the Services; understand your interests and engage in research, analysis, and reports; our marketing and advertising purposes; bug detection and error reporting; security, fraud, and legal compliance
• Categories of third parties to whom we disclose the information for business and operational purposes: Service providers; advertising partners and advertisers; entities for legal and security purposes; entities for sales or transfer of business or assets; others with your consent

Category of information collected: Financial information (e.g., credit card information stored by our payment processors on our behalf or other financial account information)

• Purposes of use: Provide the Services and customer service; communicate with you; verify and authenticate your information, account, and interactions with us; bug detection and error reporting; security, fraud, and legal compliance
• Categories of third parties to whom we disclose the information for business and operational purposes: Third-party payment processors; entities for legal and security purposes; others with your consent

Category of information collected: Survey, research, feedback, or sweepstakes information (e.g., information you provide in response to a survey or sweepstakes or in relation to the Services)

• Purposes of use: Provide the Services and customer service; communicate with you; improve the Services; understand your interests and engage in research, analysis, and reports; bug detection and error reporting; security, fraud, and legal compliance
• Categories of third parties to whom we disclose the information for business and operational purposes: Service providers; entities for legal and security purposes; entities for sales or transfer of business or assets; others with your consent

Category of information collected: Social media information (e.g., if you access the Services through a third-party connection or log-in, we may have access to log-in information you provide to that social network; and information you provide to us directly through our pages on social networking and blogging platforms)

• Purposes of use: Provide the Services and customer service; communicate with you; improve the Services; bug detection and error reporting; security, fraud, and legal compliance
• Categories of third parties to whom we disclose the information for business and operational purposes: Service providers; advertising partners and advertisers; entities for legal and security purposes; entities for sales or transfer of business or assets; others with your consent

Category of information collected: Business information (e.g., information pertaining to your employer, your engagement with us, and means of contacting you)

• Purposes of use: Provide the Services and customer service; communicate with you; improve the Services; understand your interests and engage in research, analysis, and reports; bug detection and error reporting; security, fraud, and legal compliance
• Categories of third parties to whom we disclose the information for business and operational purposes: Service providers; entities for legal and security purposes; entities for sales or transfer of business or assets; others with your consent

Category of information collected: Internet network and device activity data (e.g., browsing information and usage information)

• Purposes of use: Provide the Services and customer service; personalize your experience and customize the Services; improve the Services; understand your interests and engage in research, analysis, and reports; our marketing and advertising purposes; bug detection and error reporting; security, fraud, and legal compliance
• Categories of third parties to whom we disclose the information for business and operational purposes: Service providers; advertising partners and advertisers; entities for legal and security purposes; entities for sales or transfer of business or assets; others with your consent

Category of information collected: Geolocation information (e.g., your approximate location based on IP address)

• Purposes of use: Provide the Services and customer service; personalize your experience and customize the Services; improve the Services; understand your interests and engage in research, analysis, and reports; our marketing and advertising purposes; bug detection and error reporting; security, fraud, and legal compliance
• Categories of third parties to whom we disclose the information for business and operational purposes: Service providers; entities for legal and security purposes; entities for sales or transfer of business or assets; others with your consent

Category of information collected: Audio or visual information (e.g., recordings of your interactions with customer support)

• Purposes of use: Provide the Services and customer service; communicate with you; improve the Services; understand your interests and engage in research, analysis, and reports; bug detection and error reporting; security, fraud, and legal compliance
• Categories of third parties to whom we disclose the information for business and operational purposes: Service providers; entities for legal and security purposes; entities for sales or transfer of business or assets; others with your consent

Category of information collected: Information about others (e.g., if you submit information about others, for instance in relation to a referral program)

• Purposes of use: Provide the Services and customer service; communicate with you and others; improve the Services; our marketing and advertising purposes; bug detection and error reporting; security, fraud, and legal compliance
• Categories of third parties to whom we disclose the information for business and operational purposes: Service providers; entities for legal and security purposes; entities for sales or transfer of business or assets; others with your consent

Category of information collected: Events and programs (e.g., if you register for or attend a UI event or program, we may collect your name, email address, phone number, and attendance-related information)

• Purposes of use: Provide the Services and customer service; communicate with you and others; our marketing and advertising purposes; security, fraud, and legal compliance
• Categories of third parties to whom we disclose the information for business and operational purposes: Service providers; advertising partners and advertisers; entities for legal and security purposes; entities for sales or transfer of business or assets; others with your consent

Category of information collected: Any other information that you provide in the course of using the Services

• Purposes of use: Will depend on the additional information you provide
• Categories of third parties to whom we disclose the information for business and operational purposes: Will depend on the additional information you provide
  

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Sale and Sharing of Personal Information

We may disclose information to unaffiliated third parties we collaborate with or that provide offers that we think may be of value to you. This disclosure of information may be considered a “sale” under the CCPA. We also provide personal information to third-party advertising providers for targeted advertising purposes, so that we can provide you with more relevant and tailored ads regarding our Services, or use analytics partners to assist us in analyzing use of our Services and our user/customer base. The disclosure of your personal information to these third parties to assist us in providing these services may be considered a “sale” of personal information under the CCPA, or, the “sharing” of your personal information for purposes of “cross-context behavioral advertising.”

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The information below lists the categories of personal information we have sold or shared over the last 12 months and the categories of third parties to which we have sold or shared:

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Category of personal information: Identifiers

• Categories of third parties to whom we have “sold” or “shared” this personal information: Advertising partners and advertisers; analytics providers

‍Category of personal information: Demographic and statistical information

• Categories of third parties to whom we have “sold” or “shared” this personal information: Advertising partners and advertisers; analytics providers

‍Category of personal information: Customer service information

• Categories of third parties to whom we have “sold” or “shared” this personal information: Analytics providers

‍Category of personal information: Application information and communications with others

• Categories of third parties to whom we have “sold” or “shared” this personal information: Advertising partners and advertisers; analytics providers

Category of personal information: Survey, research, or sweepstakes information

• Categories of third parties to whom we have “sold” or “shared” this personal information: Analytics providers

Category of personal information: Social media information

• Categories of third parties to whom we have “sold” or “shared” this personal information: Advertising partners and advertisers; analytics providers

Category of personal information: Business information

• Categories of third parties to whom we have “sold” or “shared” this personal information: Analytics providers

Category of personal information: Internet network and device activity data

• Categories of third parties to whom we have “sold” or “shared” this personal information: Advertising partners and advertisers; analytics providers

Category of personal information: Geolocation information

• Categories of third parties to whom we have “sold” or “shared” this personal information: Analytics providers

Category of personal information: Events and programs 

• Categories of third parties to whom we have “sold” or “shared” this personal information: Advertising partners and advertisers; analytics providers

If you would like to opt out of our online disclosure of your personal information (such as through cookies) for purposes that could be considered “sales” for those third parties’ own commercial purposes, or “sharing” for purposes of targeted advertising, you can do so by scrolling to the bottom of the page, clicking “Do Not Sell My Personal Information,” and managing your preferences. You can also submit a request to opt out of any offline disclosures of information that are subject to applicable opt out rights by emailing us at privacy@userinterviews.com. Depending on your jurisdiction, you may be permitted to designate an authorized agent to submit such requests on your behalf. Please note that we do not knowingly sell the personal information of minors under 16 years of age. 
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Please note that if you have a legally recognized browser-based opt-out preference signal turned on via your device browser, we recognize such preference in accordance with applicable law. 

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Notice of Financial Incentives

You may be offered opportunities to receive certain services or benefits, including incentives to participate in Projects or other similar incentives, which may require the provision of personal information, such as registering for an account and answering surveys or providing additional feedback or information. Such opportunities could be considered a financial incentive under applicable law (each, an “Incentive Program”). Your participation in Incentive Programs is purely voluntary. When you participate in an Incentive Program, you agree to the terms of that Incentive Program, and may revoke your participation depending on the Incentive Program. However, information you have previously been compensated for may not be subject to deletion by the Researcher to whom it was provided. You should also review any notice of financial incentive provided by the Researcher.

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Shine the Light Disclosure

The California “Shine the Light” law gives residents of California the right under certain circumstances to opt out of the sharing of certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes. We do not share your personal information with third parties for their own direct marketing purposes.

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Changes to this CA Notice

We may make changes to this CA Notice from time to time. When we do, we will post the revised CA Notice on our website and include the effective date of the update. If there are material changes to this CA Notice, we will post a prominent notice on our site and provide other notice as required by law.

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Contact Us

If you have any questions or comments regarding this CA Notice, please email us at privacy@userinterviews.com.