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You will be charged at the Pay as You Go rate for any additional sessions. For instance, if you had 5 accrued rollover sessions heading into a new billing cycle, then you add 15 new sessions that come with your plan, and you use 22 sessions in the month, you’d pay $40 + any add-on fees x 2 sessions. So you pay your plan price + $80 for the month. If you need more than 15 sessions consistently, make sure to contact plans@userinterviews.com to talk about the best custom plan for you.

Each month your team will accrue 15 sessions to use for any sessions completed with a UI participant. These sessions roll over month to month. They are yours to keep until you use them! A session is one completed interview or test with one participant. A session with multiple participants counts as multiple sessions. Number of participants = number of sessions.

If you cancel your Recruit plan, you will lose any accrued rollover sessions. You can instead pause your plan indefinitely for $50/month to preserve access to any rollover sessions. Contact plans@userinterviews.com to cancel or pause your plan.

You do! The prices above do not include incentives. How much you pay in incentives is totally up to you. You can pay your participants on your own however you like, or we'll handle this for you through Amazon gift cards (more incentive options coming soon!) When you mark a session complete, we will invite the participant to redeem their incentive on our site. We charge a 3% processing fee to cover our costs.

It's up to you. By default, plans are billed monthly via credit card. To set up invoice payments or choose a quarterly or annual billing cycle, contact plans@userinterviews.com. Note: you’ll be able to sign up for annual plans yourself soon!

Pay as You Go customers can pay by credit or debit card for. When you're ready to start recruiting for a project, you'll be able to enter card details. You can save cards for later and pay for different studies with different cards if you'd like.

Pay as You Go is your solution for on-demand, occasional recruiting for any kind of user research. You can target by demographic, geography, profession, or just about anything you choose from within our audience of over 350,000 vetted consumers and professionals. With the Essential subscription, you’ll save up to 58% per session, get access to a reusable screener survey library to launch projects faster than ever, and get unlimited access to previously recruited participants. This is the best plan if you recruit users outside your own user base often. Learn more about Recruit features and benefits.