Who do you need insights from?

Recruit
Pay As You Go

For individuals and small teams with infrequent research needs. Only pay for completed sessions as you need them.

$45
per session
B2C
$90
per session
B2B
Get Started
Included features:
Unlimited Researcher Seats
Automated Scheduling
Automated Incentive Distribution
Screener Skip Logic
Project Coordinator Support
Zoom Integration
1:1 & Bulk Messaging
Recruit
Starter

For teams with unpredictable or low volume recruiting needs. Includes 60 sessions per year with unlimited rollover.

$175
per month | billed annually
or B2B Recruiting for $350 per month
Subscribe & Save
Included features:
60 Sessions Per Year
Unlimited Rollover Sessions
Past Screener Library
Invite Previous Participants
Customer Success Support
Custom Onboarding
Unlimited Researcher Seats
Automated Scheduling
Automated Incentive Distribution
Screener Skip Logic
Project Coordinator Support
Zoom Integration
1:1 & Bulk Messaging
Recruit
Essential

For teams with an ongoing research practice. Includes 150 sessions per year with unlimited rollover.

$325
per month | billed annually
or B2B Recruiting for $650 per month
Subscribe & Save
Included features:
150 Sessions Per Year
Unlimited Rollover Sessions
Past Screener Library
Invite Previous Participants
Customer Success Support
Custom Onboarding
Unlimited Researcher Seats
Automated Scheduling
Automated Incentive Distribution
Screener Skip Logic
Project Coordinator Support
Zoom Integration
1:1 & Bulk Messaging
Recruit
Custom

For teams who do a high volume of research or have custom software and support needs.

Let's Talk
B2B Recruiting add-on available
Contact Sales
Included features:
Custom Number of Sessions Per Year
Unlimited Rollover Sessions
Custom Contract
Security Review
Dedicated Customer Success Manager
Premier Recruitment Support
Past Screener Library
Invite Previous Participants
Customer Success Support
Custom Onboarding
Unlimited Researcher Seats
Automated Scheduling
Automated Incentive Distribution
Screener Skip Logic
Project Coordinator Support
Zoom Integration
1:1 & Bulk Messaging
Recruit
Pay As You Go

For individuals and small teams with infrequent research needs. Only pay for completed sessions as you need them.

$45
per session
B2C
$90
per session
B2B
Get Started
Included features:
Unlimited Researcher Seats
Automated Scheduling
Automated Incentive Distribution
Screener Skip Logic
Project Coordinator Support
Zoom Integration
1:1 & Bulk Messaging
Recruit
Starter

For teams with unpredictable or low volume recruiting needs. Includes 60 sessions per year with unlimited rollover.

$175
per month | billed annually
or B2B Recruiting for $350 per month
Subscribe & Save
Included features:
60 Sessions Per Year
Unlimited Rollover Sessions
Past Screener Library
Invite Previous Participants
Customer Success Support
Custom Onboarding
Unlimited Researcher Seats
Automated Scheduling
Automated Incentive Distribution
Screener Skip Logic
Project Coordinator Support
Zoom Integration
1:1 & Bulk Messaging
Recruit
Essential

For teams with an ongoing research practice. Includes 150 sessions per year with unlimited rollover.

$325
per month | billed annually
or B2B Recruiting for $650 per month
Subscribe & Save
Included features:
150 Sessions Per Year
Unlimited Rollover Sessions
Past Screener Library
Invite Previous Participants
Customer Success Support
Custom Onboarding
Unlimited Researcher Seats
Automated Scheduling
Automated Incentive Distribution
Screener Skip Logic
Project Coordinator Support
Zoom Integration
1:1 & Bulk Messaging
Recruit
Custom

For teams who do a high volume of research or have custom software and support needs.

Let's Talk
B2B Recruiting add-on available
Contact Sales
Included features:
Custom Number of Sessions Per Year
Unlimited Rollover Sessions
Custom Contract
Security Review
Dedicated Customer Success Manager
Premier Recruitment Support
Past Screener Library
Invite Previous Participants
Customer Success Support
Custom Onboarding
Unlimited Researcher Seats
Automated Scheduling
Automated Incentive Distribution
Screener Skip Logic
Project Coordinator Support
Zoom Integration
1:1 & Bulk Messaging

Optional Add-Ons

Customize your plan with the add-ons you need to do your best research. Subscription plan add-ons billed annually.

B2B Recruiting
pay as you go
Starter
Essential
Custom
+$45/session
+$175/mo
+$325/mo
Let's talk
Double Screening
+$25/session
+$75/mo
+$150/mo
Let's talk
Document Signing
N/A
+$50/mo
+$100/mo
Let's talk
SSO / SAML Support
N/A
+$50/mo
+$100/mo
Let's talk
B2B Recruiting starting at $45/session
Double Screening starting at $25/session
Document Signing starting at $50/month
SSO/SAML Support starting at $50/month

Need help figuring out which plan is right for you?

Book a 15-minute intro call with our research sales consultants. They'll be able to help you decide!

Want more info before you talk to us? Learn more about Recruit.

Recruit Pricing FAQ

Have questions about Recruit? We've done our best to anticipate your questions below. Our friendly sales team is happy to talk to you anytime, just book a time to chat.

What is a session?

A session is one completed interview or test with one participant. Number of participants = number of sessions. A session with multiple participants (e.g. a focus group) counts as multiple sessions.

How does the Recruit Starter subscription work?

All 60 sessions will be available to use immediately when you sign up for a Recruit Starter subscription. If by the end of your billing year you have not used all 60 credits, we’ll automatically roll those over to the next year. This is a great option for those with fluctuating or unpredictable research needs!

What if I go over my accrued sessions?

You will be charged at the Pay As You Go rate for any additional sessions. For example, if you had 3 sessions left on your subscription but complete 7 consumer sessions in your next study, 4 sessions would be charged at the PAYG rate of $45/session. If you expect to consistently exceed your session allotment, contact development@userinterviews.com so we can set you up with a subscription plan that better suits your research needs.

What if I cancel my Recruit subscription? Can I pause?

If you cancel your Recruit subscription, you will lose any accrued rollover sessions. You can instead pause your plan indefinitely for $50/month and you'll be able to use any accrued sessions once you unpause your plan. Contact plans@userinterviews.com to cancel or pause your plan.

Are participant incentives included in subscription plans?

Incentives are not included in subscription pricing, but you can determine the payment type and amount when building your projects. Choose to distribute incentives yourself, or User Interviews can automatically distribute incentives to participants for you (a 3% processing fee will be added to the incentive portion of your bill).

How do I pay for my subscription plan?

By default, plans are billed annually via credit card. To set up invoice payments, contact plans@userinterviews.com.

How do I pay for my Pay As You Go projects?

You can pay by credit or debit card. You’ll be prompted to enter card details when building your project. Save cards for later, and pay for different studies with different cards if you'd like.

Should I go for the Pay As You Go or a Starter subscription?

Pay As You Go is best for those doing one-off research, or who have very occasional recruitment needs. The Recruit Starter subscription is a great choice for those who do semi-regular, lower volume recruitment, and maybe don’t have a consistent research cadence. The Starter subscription also includes features like the ability to reuse past screener surveys (a huge time saver!), our Recruit Participants tool that makes it easy to invite participants from past studies to new studies, and access to our friendly, helpful Customer Success team.

What’s the difference between Recruit Starter and Recruit Essential?

Sessions! Recruit Starter includes 60 sessions per year, while Recruit Essential includes 150 sessions per year. If you run 10-15 sessions per month on average, we recommend going with the Recruit Essential subscription to avoid paying overages at the Pay As You Go rate. The Essential plan also has the best per session price.

What is “B2B Recruiting”?

B2B recruiting is necessary if you’re looking to get feedback from professionals. This allows you to target by job title, industry, company size, and to designate if the participant is a small business owner.

What is “Double Screening”?

Double Screening allows you to call, text, email, or message participants before approving them. You’ll receive the participant’s contact information once they apply. Reach out to check screener answers, ask additional questions, or confirm a participant’s interest in joining your study.

What is “Document Signing”?

Document Signing automates collecting participant signatures on NDA, release forms, or whatever you need signed. We’ll require participants to sign the document before confirming their session, eliminating the need to cancel participants because they haven’t signed your document.

What is “SSO/SAML Support”?

SSO/SAML allows your team to use, for example, your Google account to sign in to your User Interviews account, providing additional security and authentication. Our team will assist you in setting up this functionality.

What is “Automated Scheduling”?

Our Google and Outlook calendar integrations make it easy to keep track of upcoming sessions! Confirmed sessions will automatically be added to your synced calendar. Collaborators can also have sessions populate on their calendars, helping them stay in the know on scheduled bookings.

What is “Automated Incentive Distribution”?

When building your project, choose to have UI distribute incentives to participants for you. When you mark a participant’s session as complete, the participant will automatically be able to redeem their incentive via their choice of dozens of digital gift cards.

What is “Screener Skip Logic”?

Screener skip logic allows you to branch participants to questions based on their screener responses, giving you the power to recruit for multiple personas or user types within a single survey. Preview your screener with skip logic in the project builder or on a live project, helping you make sure logic works as expected.

What does “Project Coordinator Support” entail?

Our project coordinators are here to help you throughout your recruit! “PC’s” double check newly launched projects for errors, invite participants to your study, and are there to answer any questions as we fill your study. Your PC will stick with you through future recruits so you always know who to turn to for help!

What is the “Zoom Integration”?

Sync Zoom to your User Interviews account and automatically generate and send unique Zoom links to confirmed participants. No more copy, pasting, and emailing links to participants! If you have session moderators, generate links from their accounts so they can easily access the Zoom meeting at their session time.

What is “1:1 & Bulk Messaging”?

Use the messages tool to contact participants right from your project. Participants will be emailed and texted your message. Utilize the messages tool to send individual messages to participants, or bulk message participants if you want to send the same instructions, reminder, or other information to participants.

What is the “Past Screener Library”?

Reuse past screener surveys you or a teammate created so you don’t have to redo all that work! Select a past screener, then edit or add to it if needed. This is a great tool if you run repeated rounds of similar research, or if you want to build off of a standard template or screener layout you’ve created before to save time and effort.

What is the “Invite Previous Participants”?

Use the Invite Previous Participants tool to invite participants who have qualified, been approved, rescheduled, cancelled, or completed a session with you or a teammate before to a new study. This feature is especially handy if you’re running a study with multiple parts, have very niche recruiting needs and want to use every great fit participant we’ve found for you, or you simply had a super helpful session with a participant before and want to talk with them again.

What does “Customer Success Support” and “Custom Onboarding” entail?

Think of our Customer Success team as more white glove support—they’re available for custom onboarding, meaning training to suit your team’s needs, and are your resource for figuring out how to get the most out of UI.

What is a “Dedicated Customer Success Manager?"

A talented member of our Customer Success team will be assigned to support yourself and your colleagues, allowing for a deeper understanding of your teams’ needs while providing an even more personal relationship.

What is “Premier Recruitment Support”?

Our operations team, and the Project Coordinator handling your project, will be given additional resources to handle any challenging recruits your team launches.

Our company needs a security review, and/or needs to review or edit your terms. How can I do that?

We can do a security review and edit terms if you have a custom subscription. Contact sales@userinterviews.com for more information.

Can you tell me more about your participant audience?

Our audience includes over 500,000 participants from the U.S., Canada, Australia, U.K., France, Germany, and South Africa. We can recruit participants ages 13 and up. You can find some of the criteria you can target participants on here. The best way to gauge feasibility for your recruit is to launch a project!

How do you build your participant audience?

Simply put, most of our audience has organically signed up. We also have a participant referral program, and proactively build our panel based on demand through various channels.

Why should I pay incentives to participants?

Participants are providing invaluable feedback, and deserve to be compensated for their time and effort. Studies with fair incentives tend to have better recruits. Check out our data backed incentive calculator for more details.

Is User Interviews a recruitment agency?

We are not. User Interviews is a research logistics platform where you can source quality study participants. You will create your own project with a screener survey, maintain your schedule, review and invite participants (unless you choose automatic review), keep up with quotas, and mark sessions as complete using our platform. Our team is here to answer any questions or assist as needed, but we do not manage any aspects of your project.

research hub
Free Forever

For individuals and small teams who want to save time by streamlining their research. Includes up to 100 contacts in your participant CRM.

$0
True to the name, this plan is free, forever
Get Started Free
Included features:
Up to 100 contacts in Your Participant CRM
Unlimited Researcher Seats
Panel Opt-in Forms
Automated Scheduling
Automated Incentive Distribution
Automated Emails
Screener Skip Logic
Zoom Integration
1:1 & Bulk Messaging
Research hub
Essential

For teams with frequent research needs and a growing panel to manage. Includes up to 5,000 contacts in your participant CRM.

$250
per month | billed annually
Subscribe
Included features:
Up to 5,000 contacts in Your Participant CRM
Branded Screeners & Opt-in Forms
Custom Email Templates
Custom Email Themes
Custom Data Consent Notice
Customer Success Support
Custom Onboarding
Unlimited Researcher Seats
Panel Opt-in Forms
Automated Scheduling
Automated Incentive Distribution
Automated Emails
Screener Skip Logic
Zoom Integration
1:1 & Bulk Messaging
Research Hub
Custom

For large teams with custom software, support, or procurement needs. Includes up to 1 million contacts in your participant CRM.

Let's Talk
Contact Sales
Included features:
Up to 1M contacts in Your Participant CRM
Custom Email Domain & Sender Profiles
Contact Rules
Custom Contract
Security Review
Dedicated Customer Success Manager
Team & Admin Roles (Beta)
API (Coming Soon!)
Branded Screeners & Opt-in Forms
Custom Email Templates
Custom Email Themes
Custom Data Consent Notice
Customer Success Support
Custom Onboarding
Unlimited Researcher Seats
Panel Opt-in Forms
Automated Scheduling
Automated Incentive Distribution
Automated Emails
Screener Skip Logic
Zoom Integration
1:1 & Bulk Messaging
research hub
Free Forever

For individuals and small teams who want to save time by streamlining their research. Includes up to 100 contacts in your participant CRM.

$0
True to the name, this plan is free, forever
Get Started Free
Included features:
Up to 100 contacts in Your Participant CRM
Unlimited Researcher Seats
Panel Opt-in Forms
Automated Scheduling
Automated Incentive Distribution
Automated Emails
Screener Skip Logic
Zoom Integration
1:1 & Bulk Messaging
Research hub
Essential

For teams with frequent research needs and a growing panel to manage. Includes up to 5,000 contacts in your participant CRM.

$250
per month | billed annually
Subscribe
Included features:
Up to 5,000 contacts in Your Participant CRM
Branded Screeners & Opt-in Forms
Custom Email Templates
Custom Email Themes
Custom Data Consent Notice
Customer Success Support
Custom Onboarding
Unlimited Researcher Seats
Panel Opt-in Forms
Automated Scheduling
Automated Incentive Distribution
Automated Emails
Screener Skip Logic
Zoom Integration
1:1 & Bulk Messaging
Research Hub
Custom

For large teams with custom software, support, or procurement needs. Includes up to 1 million contacts in your participant CRM.

Let's Talk
Contact Sales
Included features:
Up to 1M contacts in Your Participant CRM
Custom Email Domain & Sender Profiles
Contact Rules
Custom Contract
Security Review
Dedicated Customer Success Manager
Team & Admin Roles (Beta)
API (Coming Soon!)
Branded Screeners & Opt-in Forms
Custom Email Templates
Custom Email Themes
Custom Data Consent Notice
Customer Success Support
Custom Onboarding
Unlimited Researcher Seats
Panel Opt-in Forms
Automated Scheduling
Automated Incentive Distribution
Automated Emails
Screener Skip Logic
Zoom Integration
1:1 & Bulk Messaging

Optional Add-Ons

Customize your plan with the add-ons you need to do your best research. Subscription plan add-ons billed annually.

free forever
essential
custom
Document Signing
N/A
+$50/month
Let's talk
SSO / SAML Support
N/A
+$50/month
Let's talk
Document Signing starting at $50/month
SSO / SAML Support starting at $50/month
*Add-ons not available for Free Forever plans

Need help figuring out which plan is right for you?

Book a 15-minute intro call with our research sales consultants. They'll be able to help you decide!

Want more info before you talk to us? Learn more about Research Hub.

Research Hub Pricing FAQ

Have questions about Research Hub? We've done our best to anticipate your questions below. Our friendly sales team is happy to talk to you anytime, just book a time to chat.

What are contacts?

Contacts are members of your own participant panel that you’ve uploaded through a CSV, signed up through your opt-in form, or that you’ve invited to previous Research Hub studies.

What if I cancel my Research Hub subscription? Can I pause?

If you cancel your paid Research Hub subscription, you will be downgraded to the Free Forever plan. You’ll be limited to 100 contacts, and you’ll no longer be able to access premium features associated with your paid subscription. There is no pause option with Research Hub. Contact plans@userinterviews.com to cancel your plan.

Are participant incentives included in subscription plans?

Incentives are not included in subscription pricing, but you can determine the payment type and amount when building your project. Choose to distribute incentives yourself, or User Interviews can automatically distribute incentives to participants for you (a 3% processing fee will be added to your bill). You can also opt to not issue incentives for Research Hub projects, although we’ve found offering a strong incentive makes for a more successful recruit.

How do I pay for my subscription plan?

By default, plans are billed annually via credit card. To set up invoice payments, contact plans@userinterviews.com.

Our company needs a security review, and/or needs to review or edit your terms. How can I do that?

We can do a security review and edit terms if you have a custom subscription. Contact sales@userinterviews.com for more information.

What is “Document Signing”?

Document Signing automates collecting participant signatures on NDA, release forms, or whatever you need signed. We’ll require participants to sign the document before confirming their session, eliminating the need to cancel participants because they haven’t signed your document.

What is “SSO/SAML Support”?

SSO/SAML allows your team to use, for example, your Google account to sign in to your User Interviews account, providing additional security and authentication. Our team will assist you in setting up this functionality.

What are “Opt-in Forms”?

Opt-in forms are short surveys you design that a prospective participant fills out if they’re interested in joining your panel. Create and activate multiple opt-in forms for different user groups or sources. Add an opt-in form link to a customer newsletter, Slack channel, forum, or social media to quickly grow your panel.

What is “Automated Scheduling”?

Our Google and Outlook calendar integrations make it easy to keep track of upcoming sessions! Confirmed sessions will automatically be added to your synced calendar. Collaborators can also have sessions populate on their calendars, helping them stay in the know on scheduled bookings.

What is “Automated Incentive Distribution”?

When building your project, choose to have UI distribute incentives to participants for you. When you mark a participant’s session as complete, the participant will automatically be able to redeem their incentive via their choice of dozens of digital gift cards.

What are “Automated Emails”?

Automated emails are triggered by events, and save you the hassle of manually managing participant communications. For example, emails are automatically sent to participants when you approve them to participate, they sign up for a session, or you mark their session as complete. These emails are also customizable, giving you control over the subject line, content, and email variables.

What is “Screener Skip Logic”

Screener skip logic allows you to branch participants to questions based on their screener responses, giving you the power to recruit for multiple personas or user types within a single survey. Preview your screener with skip logic in the project builder or on a live project, helping you make sure logic works as expected.

What is the “Zoom Integration”?

Sync Zoom to your User Interviews account and automatically generate and send unique Zoom links to confirmed participants. No more copy, pasting, and emailing links to participants! If you have session moderators, generate links from their accounts so they can easily access the Zoom meeting at their session time.

What is “1:1 & Bulk Messaging”?

Use the messages tool to contact participants right from your project. Participants will be emailed and texted your message. Utilize the messages tool to send individual messages to participants, or bulk message participants if you want to send the same instructions, reminder, or other information to participants.

What are “Branded Screeners & Opt-in Forms”?

Add your company or brand logo, and we’ll automatically add it to all participant facing pages on the platform, creating brand consistency throughout the participant experience.

What are “Custom Email Templates”?

Email templates help you bring your personal voice to automated emails, or add additional information you always want to be included on participant emails. Create a template once and use it over and over again!

What are “Custom Email Themes”?

Email themes help your automated emails look like other emails you may send participants. Add brand colors, spacing, footer messaging, and more!

What is a “Custom Data Consent Notice”?

A data consent notice can be added to opt-in forms and project applications, and is used to get consent from participants before they participate. Your team gets to personalize that notice.

What does “Customer Success Support” and “Custom Onboarding” entail?

Think of our Customer Success team as more white glove support—they’re available for custom onboarding, meaning training to suit your team’s needs, and are your resource for figuring out how to get the most out of UI.

What are “Custom Email Domain & Sender Profiles”?

Set up a custom email domain so emails come from your company’s email address, then create sender profiles so emails come from you or a teammate. Sender profiles help participants recognize and trust your emails!

What are “Contact Rules”?

Contact Rules are a set of criteria you can set to control who receives a study invitation. Invite rules are commonly used to ensure no one on your teams is over contacting the same participants, causing invite fatigue.

Our company needs a security review, and/or needs to review or edit your terms. How can I do that?

We can do a security review and edit terms if you have a custom subscription. Contact sales@userinterviews.com for more information.

What is a “Dedicated Customer Success Manager?

A talented member of our Customer Success team will be assigned to support yourself and your colleagues, allowing for a deeper understanding of your teams’ needs while providing an even more personal relationship.