A session is one completed interview or test with one participant. Number of participants = number of sessions. A session with multiple participants (e.g. a focus group) counts as multiple sessions.

If you're paying upfront, all 60 sessions will be available to use immediately when you sign up for a Recruit subscription. If by the end of your billing year you have not used all your credits, we’ll automatically roll those over to the next year (if you renew at 80% of the prior year value).

You will be charged at the Pay As You Go rate for any additional sessions. For example, if you had 3 sessions left on your subscription but complete 7 consumer sessions in your next study, 4 sessions would be charged at the PAYG rate of $45/session. If you expect to consistently exceed your session allotment, contact development@userinterviews.com so we can set you up with a subscription plan that better suits your research needs.

If you cancel your Recruit subscription, you will lose any accrued rollover sessions. You can instead pause your plan indefinitely for $50/month and you'll be able to use any accrued sessions once you unpause your plan. Contact plans@userinterviews.com to cancel or pause your plan.

Incentives are not included in subscription pricing, but you can determine the payment type and amount when building your projects. Choose to distribute incentives yourself, or User Interviews can automatically distribute incentives to participants for you (a 3% processing fee will be added to the incentive portion of your bill).

By default, plans are billed annually via credit card. To set up invoice payments, contact plans@userinterviews.com.

You can pay by credit or debit card. You’ll be prompted to enter card details when building your project. Save cards for later, and pay for different studies with different cards if you'd like.

Pay As You Go is best for those doing one-off research, or who have very occasional recruitment needs. The Recruit Starter subscription is a great choice for those who do semi-regular, lower volume recruitment, and maybe don’t have a consistent research cadence. The Starter subscription also includes features like the ability to reuse past screener surveys (a huge time saver!), our Recruit Participants tool that makes it easy to invite participants from past studies to new studies, and access to our friendly, helpful Customer Success team.

Sessions! Recruit Starter includes 60 sessions per year, while Recruit Essential includes 150 sessions per year. If you run 10-15 sessions per month on average, we recommend going with the Recruit Essential subscription to avoid paying overages at the Pay As You Go rate. The Essential plan also has the best per session price.