USER INTERVIEWS
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Book A DemoLog InSign up to participateFor individuals and small teams with infrequent research needs. Only pay for completed sessions as you need them.
For teams with unpredictable or low volume recruiting needs. Includes 60 sessions per year with unlimited rollover.
For teams with an ongoing research practice. Includes 150 sessions per year with unlimited rollover.
For teams who do a high volume of research or have custom software and support needs.
For individuals and small teams with infrequent research needs. Only pay for completed sessions as you need them.
For teams with unpredictable or low volume recruiting needs. Includes 60 sessions per year with unlimited rollover.
For teams with an ongoing research practice. Includes 150 sessions per year with unlimited rollover.
For teams who do a high volume of research or have custom software and support needs.
Customize your plan with the add-ons you need to do your best research. Subscription plan add-ons billed annually.
Book a 15-minute intro call with our research sales consultants. They'll be able to help you decide!
Want more info before you talk to us? Learn more about Recruit.
Have questions about Recruit? We've done our best to anticipate your questions below. Our friendly sales team is happy to talk to you anytime, just book a time to chat.
A session is one completed interview or test with one participant. Number of participants = number of sessions. A session with multiple participants (e.g. a focus group) counts as multiple sessions.
All 60 sessions will be available to use immediately when you sign up for a Recruit Starter subscription. If by the end of your billing year you have not used all 60 credits, we’ll automatically roll those over to the next year. This is a great option for those with fluctuating or unpredictable research needs!
You will be charged at the Pay As You Go rate for any additional sessions. For example, if you had 3 sessions left on your subscription but complete 7 consumer sessions in your next study, 4 sessions would be charged at the PAYG rate of $45/session. If you expect to consistently exceed your session allotment, contact development@userinterviews.com so we can set you up with a subscription plan that better suits your research needs.
If you cancel your Recruit subscription, you will lose any accrued rollover sessions. You can instead pause your plan indefinitely for $50/month and you'll be able to use any accrued sessions once you unpause your plan. Contact plans@userinterviews.com to cancel or pause your plan.
Incentives are not included in subscription pricing, but you can determine the payment type and amount when building your projects. Choose to distribute incentives yourself, or User Interviews can automatically distribute incentives to participants for you (a 3% processing fee will be added to the incentive portion of your bill).
By default, plans are billed annually via credit card. To set up invoice payments, contact plans@userinterviews.com.
You can pay by credit or debit card. You’ll be prompted to enter card details when building your project. Save cards for later, and pay for different studies with different cards if you'd like.
Pay As You Go is best for those doing one-off research, or who have very occasional recruitment needs. The Recruit Starter subscription is a great choice for those who do semi-regular, lower volume recruitment, and maybe don’t have a consistent research cadence. The Starter subscription also includes features like the ability to reuse past screener surveys (a huge time saver!), our Recruit Participants tool that makes it easy to invite participants from past studies to new studies, and access to our friendly, helpful Customer Success team.
Sessions! Recruit Starter includes 60 sessions per year, while Recruit Essential includes 150 sessions per year. If you run 10-15 sessions per month on average, we recommend going with the Recruit Essential subscription to avoid paying overages at the Pay As You Go rate. The Essential plan also has the best per session price.
B2B recruiting is necessary if you’re looking to get feedback from professionals. This allows you to target by job title, industry, company size, and to designate if the participant is a small business owner.
Double Screening allows you to call, text, email, or message participants before approving them. You’ll receive the participant’s contact information once they apply. Reach out to check screener answers, ask additional questions, or confirm a participant’s interest in joining your study.
Document Signing automates collecting participant signatures on NDA, release forms, or whatever you need signed. We’ll require participants to sign the document before confirming their session, eliminating the need to cancel participants because they haven’t signed your document.
SSO/SAML allows your team to use, for example, your Google account to sign in to your User Interviews account, providing additional security and authentication. Our team will assist you in setting up this functionality.
Our Google and Outlook calendar integrations make it easy to keep track of upcoming sessions! Confirmed sessions will automatically be added to your synced calendar. Collaborators can also have sessions populate on their calendars, helping them stay in the know on scheduled bookings.
When building your project, choose to have UI distribute incentives to participants for you. When you mark a participant’s session as complete, the participant will automatically be able to redeem their incentive via their choice of dozens of digital gift cards.
Screener skip logic allows you to branch participants to questions based on their screener responses, giving you the power to recruit for multiple personas or user types within a single survey. Preview your screener with skip logic in the project builder or on a live project, helping you make sure logic works as expected.
Our project coordinators are here to help you throughout your recruit! “PC’s” double check newly launched projects for errors, invite participants to your study, and are there to answer any questions as we fill your study. Your PC will stick with you through future recruits so you always know who to turn to for help!
Sync Zoom to your User Interviews account and automatically generate and send unique Zoom links to confirmed participants. No more copy, pasting, and emailing links to participants! If you have session moderators, generate links from their accounts so they can easily access the Zoom meeting at their session time.
Use the messages tool to contact participants right from your project. Participants will be emailed and texted your message. Utilize the messages tool to send individual messages to participants, or bulk message participants if you want to send the same instructions, reminder, or other information to participants.
Reuse past screener surveys you or a teammate created so you don’t have to redo all that work! Select a past screener, then edit or add to it if needed. This is a great tool if you run repeated rounds of similar research, or if you want to build off of a standard template or screener layout you’ve created before to save time and effort.
Use the Invite Previous Participants tool to invite participants who have qualified, been approved, rescheduled, cancelled, or completed a session with you or a teammate before to a new study. This feature is especially handy if you’re running a study with multiple parts, have very niche recruiting needs and want to use every great fit participant we’ve found for you, or you simply had a super helpful session with a participant before and want to talk with them again.
Think of our Customer Success team as more white glove support—they’re available for custom onboarding, meaning training to suit your team’s needs, and are your resource for figuring out how to get the most out of UI.
A talented member of our Customer Success team will be assigned to support yourself and your colleagues, allowing for a deeper understanding of your teams’ needs while providing an even more personal relationship.
Our operations team, and the Project Coordinator handling your project, will be given additional resources to handle any challenging recruits your team launches.
We can do a security review and edit terms if you have a custom subscription. Contact sales@userinterviews.com for more information.
Our audience includes over 500,000 participants from the U.S., Canada, Australia, U.K., France, Germany, and South Africa. We can recruit participants ages 13 and up. You can find some of the criteria you can target participants on here. The best way to gauge feasibility for your recruit is to launch a project!
Simply put, most of our audience has organically signed up. We also have a participant referral program, and proactively build our panel based on demand through various channels.
Participants are providing invaluable feedback, and deserve to be compensated for their time and effort. Studies with fair incentives tend to have better recruits. Check out our data backed incentive calculator for more details.
We are not. User Interviews is a research logistics platform where you can source quality study participants. You will create your own project with a screener survey, maintain your schedule, review and invite participants (unless you choose automatic review), keep up with quotas, and mark sessions as complete using our platform. Our team is here to answer any questions or assist as needed, but we do not manage any aspects of your project.
For individuals and small teams who want to save time by streamlining their research. Includes up to 100 contacts in your participant CRM.
For teams with frequent research needs and a growing panel to manage. Includes up to 5,000 contacts in your participant CRM.
For large teams with custom software, support, or procurement needs. Includes up to 1 million contacts in your participant CRM.
For individuals and small teams who want to save time by streamlining their research. Includes up to 100 contacts in your participant CRM.
For teams with frequent research needs and a growing panel to manage. Includes up to 5,000 contacts in your participant CRM.
For large teams with custom software, support, or procurement needs. Includes up to 1 million contacts in your participant CRM.
Customize your plan with the add-ons you need to do your best research. Subscription plan add-ons billed annually.
Book a 15-minute intro call with our research sales consultants. They'll be able to help you decide!
Want more info before you talk to us? Learn more about Research Hub.
Have questions about Research Hub? We've done our best to anticipate your questions below. Our friendly sales team is happy to talk to you anytime, just book a time to chat.
Contacts are members of your own participant panel that you’ve uploaded through a CSV, signed up through your opt-in form, or that you’ve invited to previous Research Hub studies.
If you cancel your paid Research Hub subscription, you will be downgraded to the Free Forever plan. You’ll be limited to 100 contacts, and you’ll no longer be able to access premium features associated with your paid subscription. There is no pause option with Research Hub. Contact plans@userinterviews.com to cancel your plan.
Incentives are not included in subscription pricing, but you can determine the payment type and amount when building your project. Choose to distribute incentives yourself, or User Interviews can automatically distribute incentives to participants for you (a 3% processing fee will be added to your bill). You can also opt to not issue incentives for Research Hub projects, although we’ve found offering a strong incentive makes for a more successful recruit.
By default, plans are billed annually via credit card. To set up invoice payments, contact plans@userinterviews.com.
We can do a security review and edit terms if you have a custom subscription. Contact sales@userinterviews.com for more information.
Document Signing automates collecting participant signatures on NDA, release forms, or whatever you need signed. We’ll require participants to sign the document before confirming their session, eliminating the need to cancel participants because they haven’t signed your document.
SSO/SAML allows your team to use, for example, your Google account to sign in to your User Interviews account, providing additional security and authentication. Our team will assist you in setting up this functionality.
Opt-in forms are short surveys you design that a prospective participant fills out if they’re interested in joining your panel. Create and activate multiple opt-in forms for different user groups or sources. Add an opt-in form link to a customer newsletter, Slack channel, forum, or social media to quickly grow your panel.
Our Google and Outlook calendar integrations make it easy to keep track of upcoming sessions! Confirmed sessions will automatically be added to your synced calendar. Collaborators can also have sessions populate on their calendars, helping them stay in the know on scheduled bookings.
When building your project, choose to have UI distribute incentives to participants for you. When you mark a participant’s session as complete, the participant will automatically be able to redeem their incentive via their choice of dozens of digital gift cards.
Automated emails are triggered by events, and save you the hassle of manually managing participant communications. For example, emails are automatically sent to participants when you approve them to participate, they sign up for a session, or you mark their session as complete. These emails are also customizable, giving you control over the subject line, content, and email variables.
Screener skip logic allows you to branch participants to questions based on their screener responses, giving you the power to recruit for multiple personas or user types within a single survey. Preview your screener with skip logic in the project builder or on a live project, helping you make sure logic works as expected.
Sync Zoom to your User Interviews account and automatically generate and send unique Zoom links to confirmed participants. No more copy, pasting, and emailing links to participants! If you have session moderators, generate links from their accounts so they can easily access the Zoom meeting at their session time.
Use the messages tool to contact participants right from your project. Participants will be emailed and texted your message. Utilize the messages tool to send individual messages to participants, or bulk message participants if you want to send the same instructions, reminder, or other information to participants.
Add your company or brand logo, and we’ll automatically add it to all participant facing pages on the platform, creating brand consistency throughout the participant experience.
Email templates help you bring your personal voice to automated emails, or add additional information you always want to be included on participant emails. Create a template once and use it over and over again!
Email themes help your automated emails look like other emails you may send participants. Add brand colors, spacing, footer messaging, and more!
A data consent notice can be added to opt-in forms and project applications, and is used to get consent from participants before they participate. Your team gets to personalize that notice.
Think of our Customer Success team as more white glove support—they’re available for custom onboarding, meaning training to suit your team’s needs, and are your resource for figuring out how to get the most out of UI.
Set up a custom email domain so emails come from your company’s email address, then create sender profiles so emails come from you or a teammate. Sender profiles help participants recognize and trust your emails!
Contact Rules are a set of criteria you can set to control who receives a study invitation. Invite rules are commonly used to ensure no one on your teams is over contacting the same participants, causing invite fatigue.
We can do a security review and edit terms if you have a custom subscription. Contact sales@userinterviews.com for more information.
A talented member of our Customer Success team will be assigned to support yourself and your colleagues, allowing for a deeper understanding of your teams’ needs while providing an even more personal relationship.