Account & Billing

Get help with common Researcher login issues

Having trouble logging into your Researcher account? Here’s how to troubleshoot and resolve the most common login issues.

Learn about User Interviews’s free trials and free plans

Limited free trials of Hub are available through Sales. Our legacy free Hub plan is discontinued as of May 2024.

Does User Interviews have a researcher referral program?

Yes! Earn $50 by referring a researcher to User Interviews. The person you refer gets $50 too.

Does User Interviews charge sales tax?

To ensure compliance with local tax laws and regulations, User Interviews is registered to collect sales taxes in certain US states.

Set up or change your subscription plan

Learn more about our subscription pricing and who to contact to set up or change your plan.

Pay by invoice using check, ACH/wire transfer, or credit card

Invoices are sent between 3-10 business days after your final session. Learn how to pay your invoice by check, ACH, or credit card.

How do I manage email alerts I receive for my projects?

While project owners must receive all project notifications, collaborators can manage what they receive.

Edit your Researcher account details

How to edit the contact, billing, availability, integrations, and other details on your Researcher account.

Use a prepaid balance to pay for your studies

Make paying for projects simpler by setting up a prepaid balance with User Interviews.

Deactivate or delete your account

Need to deactivate a researcher account? We can help.

Schedule a demo of User Interviews

Book a demo of our product for you and your team.

Download your project receipt or invoice

Receipts and invoices will be automatically emailed and saved in your project workspace.

Manage, add, or delete credit cards associated with your account

Update your credit cards in your User Interviews account.