Research Ops (ReOps) Appreciation Week

May 6-10, 2024

Our weeklong celebration may have ended, but your investment in a stronger ReOps practice doesn’t have to.

Stream our enablement workshop and check out additional resources below.

Stream the workshop Get the resources

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ON DEMAND WORKSHOP: MAXIMIZE USER RESEARCH’S IMPACT THROUGH EFFECTIVE ENABLEMENT

ft. Anna Reger, Senior ReOps Manager at Babbel

📆 Friday, May 10th | ⏰ 10:00am EST | 📺 Virtual

Anna Reger, Senior ReOps Manager at Babbel leads a workshop on how her team uses enablement to improve the research skills of her design and product teammates.

The workshop:

Describes how research ops supports customer insights needs at Babbel
Outlines a program to educate new-to-research colleagues on the basics
Provides a free Airtable template to start your own enablement trainings

Get the recording

Free ReOps Resources

We've organized these resources by the kinds of impact research operations teams have at their orgs. Here are templates, guides, and podcasts to help build and grow the core parts of your research operations practice.

Monday, May 6

🦸 Unmasking Ops

Explore what ReOps does and why many innovative companies are prioritizing and investing in them.

🎙️ Starting an Ops team, featuring Kate Towsey
📖 ReOps 101: What it is and why it's so important
🎙️ So you want to transition to a career in ReOps?

Tuesday, May 7

🪜 Scalers

ReOps grows the impact, influence, and reach of research. This makes them super insights scalers.

📖 A blueprint for scale from senior Ops leaders
🎙️ Making ReOps more visible to your stakeholders
🎙️ How ReOps can enable more agile research practices

Wednesday, May 8

🤝 Democratizers

ReOps encourages more people to join the research process, equipping them with skills and tools.

📖 How ReOps teams create a team sport mentality
🎙️ What democratization looks like at scale
💡 How Zendesk's ReOps team supports over 200 folks

Thursday, May 9

🌟 Up-Skillers

ReOps makes research stronger with templates, workflows, and guides to ensure the best work.

📖 Building an integrated ReOps tool stack
🗺️ A quick-start guide to user research recruiting
📋 30+ templates for creating better reports

Friday, May 10

🗃️ Systematizers

ReOps organize and centralize processes, making sure research findings and insights are visible.

🗺️ A researcher's guide to data privacy regulation
📖 Grow your participant panel with opt-in forms
📖 Use fandom to create an always-on insights hub

ReOps are Research Heroes

We asked the user experience community to nominate a ReOps Hero and share the superpower they use to make an impact. Here is a sample of what we heard:

“Ease”

ReOps isn't about the what so often as about the how. Operational processes can seem boring or scary or too complex, but my ReOps hero brings as sense of "We can do this, let's not fret!" ease that makes big things possible.

"Form"

My hero takes all the chaotic ways of how our team scraped by and created leaner, quicker, less-headache-inducing processes. Creating form has reduced the amount it takes to do all the "research adjacent" work from endless hours to reasonable minutes.

illustration of a group of people gathered around a laptop

“Connection”

My hero connects with people and stakeholders to understand their needs and imagine ways to act and operationalize solutions that will scale. They think holistically and imagine ways to connect disparate processes and reduce redundancy. All this enables more research and more customer empathy.

illustration of a magnifying glass surrounded by eyes

"Solver"

With a keen intellect and a passion for inquiry, my hero approaches every project with a critical eye and an insatiable curiosity. Whether it's dissecting complex data sets or brainstorming creative solutions, they employ a systematic approach to unraveling problems and uncovering insights.

illustration of several smiley face icons floating around each other

“Enthusiasm”

My hero cares about building a strong UX culture and has even taken over responsibility for tracking our UX metrics which is going to be massively impactful for getting more user-centered product improvements made this year.

illustration of a person holding up an oversized arrow that points upward

“Multiplier”

My hero makes everything better: processes, our practice, and people. The care they bring to the small things like crafting playbooks, creating alignment across teams brings immense joy and is the glue that holds our multi-research discipline organization together.

"When a company commits to being human-centered, they realize that can’t happen in a repeatable way without research operations. A commitment to ops usually results in scale."

Kelly Clausen
ReOps Lead at Rocket Companies

Research Ops (ReOps) Appreciation Week

May 6-10, 2024

ON DEMAND WORKSHOP: MAXIMIZE USER RESEARCH’S IMPACT THROUGH EFFECTIVE ENABLEMENT

Free ReOps Resources

ReOps are Research Heroes

What day is best for you?