Patrizia (she/her) is the Head of User Experience Operations at Truelayer where she is responsible for both research and design operations. She has developed her approach to Design and DesignOps over 20+ years of international experience in usability, accessibility, web design, design management and user research. 

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With a background in academic and industrial research leading international teams, Patrizia has been known for her pioneering work in web accessibility, design facilitation with LEGO Serious Play, and co-creation.

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Patrizia trains her Norwegian forest cat in her free time, and is passionate about Italian wines. 

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She believes that methods are made to be learned and broken (not in the reverse order—you cannot break what you know nothing about).