Solution comparison

Best-of-breed User Interviews
vs. All-in-one UserZoom

Expensive, opaque & bundled
  • Plans often cost $100K+
  • Add-on costs for basic features
  • Black box pricing
  • No free or pay as you go options
  • Limited to 3 tests running at one time
Participant panel
When you just need testers
  • Limited panel of participants
  • Less control of who ends up in your study
  • Cap on number of participants recruited per test
  • Limited fraud screening capabilities
Research CRM
No Research CRM
Compatibility & integrations
Limited integrations only available on Enterprise plans
Incentives are fixed and inflexible
Intuitive platform
Larger learning curve for new researchers
  • Unintuitive project settings and controls
  • Outdated interface and navigation
  • Confusing build flow for surveys
Best for
UserZoom is good for:
  • Teams that are less cost conscious, have dedicated researchers to learn a complicated tool, don't need to use a variety of research methods, and teams that don't need to prioritize quickly recruiting quality participants that fully meet criteria.
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Why User Interviews

#1 top rated user research software on G2

User Interviews is the fastest and easiest way to get the highest-quality insights from the right users
For high-quality research, you need the right participants AND the right method. With our open and integrated platform, you can have both!

We recruit for all methods, including 1-1 interviews, in-depth surveys, usability & concept tests, “think aloud” tasks, card sorts & tree tests. Plus, you can link us with any tool you like.

Build a custom solution of UI + tool of your choice for under $5k/year.
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See why User Interviews is the better and more affordable alternative to UserZoom