User Interviews is the Modern Alternative to UserZoom

Solution comparison

Best-of-breed User Interviews
vs. All-in-one UserZoom

UserZoom

Price

User interviews

Affordable, transparent & flexible

Plans start under $3K per year
Transparent & predictable pricing
Unlimited seats at no extra cost
Free & pay as you go options

UserTesting

Expensive, opaque & bundled

Plans often cost $100K+
Add-on costs for basic features
Black box pricing
No free or pay as you go options
Limited to 3 tests running at one time

Participant panel

User interviews

Choose Recruit when participant quality matters

Source from 4M+ high quality participants
Precise consumer & professional targeting
Rich profile data, screening & verification
Industry low fraud & no show rates

UserTesting

When you just need testers

Limited panel of participants
Less control of who ends up in your study
Cap on number of participants recruited per test
Limited fraud screening capabilities

Research CRM

User interviews

Choose Research Hub for powerful panel management

Build your own panel of thousands (or millions) of users
Automate screening scheduling, messaging & incentives
Endless customizations to fit your brand, privacy & governance needs

UserTesting

No Research CRM

Compatibility & integrations

User interviews

Compatible with any testing tool or method

Plugs directly into your tool stack
Integrate with best-of-breed tools—Qualtrics, SurveyMonkey, Typeform, Sprig, Lookback, Zoom & more
Built for open, method-agnostic research

UserTesting

Limited integrations only available on Enterprise plans

Incentives

User interviews

Flexible incentives & hands-off distribution

Choose your incentive amount with guidance from our team
Set different rates depending on study audience, type, length & complexity

UserTesting

Incentives are fixed and inflexible

Intuitive platform

User interviews

Easy to use platform where anyone can launch studies quickly

Clean interface
Simple project setup with only a few steps
Team project templates for new users

UserTesting

Larger learning curve for new researchers

Unintuitive project settings and controls
Outdated interface and navigation
Confusing build flow for surveys

Best for

User interviews

User Interviews is good for:

Teams of all sizes who need insights from their own users and/or an external audience, care deeply about participant targeting & insight quality, and use a variety of tools & methods.

UserTesting

UserZoom is good for:

Teams that are less cost conscious, have dedicated researchers to learn a complicated tool, don't need to use a variety of research methods, and teams that don't need to prioritize quickly recruiting quality participants that fully meet criteria.

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Why User Interviews

#1 top rated user research software on G2

User Interviews is the fastest and easiest way to get the highest-quality insights from the right users

On-demand recruitment

Target professional segments, demographic groups, consumer behavior, technical characteristics, and find any niche audience from our 4M+ panel.

Powerful research CRM

Unlock insights from your own users with advanced panel features like segments, invite rules, branding, team management, participant API, and more.

Time-saving workflows

Enable every researcher in your org to self-serve recruitment and automate research end-to-end including invites, scheduling, incentives, tracking, and study logistics.

Global research record

Capture activity from every participant, every researcher, every study, every tool, every time—then use this rich data to scale up research with the right guardrails in place.

Easy rollout & support

Get started fast—we’re simple to use out of the box, or endlessly customizable for enterprise organizations, and we provide exceptional support.

Build a flexible research stack

For high-quality research, you need the right participants AND the right method. With our open and integrated platform, you can have both!

We recruit for all methods, including 1-1 interviews, in-depth surveys, usability & concept tests, “think aloud” tasks, card sorts & tree tests. Plus, you can link us with any tool you like.

Build a custom solution of UI + tool of your choice for under $5k/year.

spiral line connecting the logos of Lookback, SurveyMonkey, Zoom, Qualtrics, Loop11, Typeform, Sprig, and User Interviews

User Interviews is the Modern Alternative to UserZoom

Best-of-breed User Interviews
vs. All-in-one UserZoom