Awkward Silences

A user research podcast
hosted by Erin May (VP Growth & Marketing)
and John Henry Forster (VP Product)

Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and JH Forster, VPs of growth/marketing and product at User Interviews.

PLACES TO LISTEN ON:

Lastest Episode:

Awkward Silences

September 27, 2023

Practical Strategies for Customer Obsession with Prayag Narula, CEO and Co-Founder of Marvin

Prayag Narula, CEO and Co-Founder of Marvin, shares practical strategies for building a customer-centric product culture.

Erin May

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More Episodes:

Awkward Silences

September 20, 2023

Designing AI for Trust and Utility with Linus Lee of Notion

Linus Lee, Research Engineer at Notion, researches how Generative AI can make people's lives easier. He explains how his team is approaching the design process at Notion.

Erin May

Awkward Silences

August 30, 2023

How to Influence Stakeholders with Strategic Research with Andrea Amorós, Associate Principal Researcher at ADP

Andrea Amorós, Associate Principal Researcher at ADP, shares how she has pushed strategic research to the big table.

Erin May

Awkward Silences

August 23, 2023

The End of an Era: A Fond Farewell to JH

JH says goodbye to Awkward Silences as he kicks off a new chapter in his career. Today, he and Erin reflect on the years. They share a bit of the original background to the podcast, their favorite memories, and even some behind-the-scene thoughts.

Erin May

The best stories about user research

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Awkward Silences

March 22, 2023

The UX files: Top Moments from YouX 2023

Erin and John-Henry relive the wonderfully awkward, thought-provoking, and inspiring moments of YouX 2023 and muse on some of their favorite takeaways from each session.

Erin May

Awkward Silences

March 15, 2023

Building a Healthy Research Culture with Mike Oren of Klaviyo

What is a "healthy" research culture? According to Mike Oren of Klaviyo, it takes strong leadership, psychological safety, structure & more.

Erin May

Awkward Silences

March 8, 2023

It’s Not Research, It’s You! with Holly Hester-Reilly of H2R Product Science

Holly Hester-Reilly discusses how bad research processes can give research a bad reputation and how it can all go wrong.

Erin May

Awkward Silences

March 1, 2023

The Product Launch Playbook with Derek Osgood

What makes a winning product launch? Derek Osgood shares specific tactics he uses to plan, execute, and succeed at product launches.

Erin May

Awkward Silences

February 15, 2023

Understanding Growth Research with Carlos Tellez of Nubank

Carlos Tellez explains the power of growth research. Learn about what growth research is, what it isn't, and how it works.

Erin May

Awkward Silences

February 1, 2023

Emerging Trends in UX and CX with Alfonso de la Nuez and Dana Bishop of UserZoom

UX research experts Alfonso de la Nuez and Dana Bishop of UserZoom share their thoughts on the rise of collaboration tools like Figma and discuss what it means for an industry undergoing dramatic change.

Erin May

Awkward Silences

January 5, 2023

What Does a UX Research Chief of Staff Do? with A'verria Martin of ServiceNow

Discover how the newly-defined role of 'UX Research Chief of Staff’ is taking shape and how these ReOps experts facilitate growth at scale.

Erin May

Awkward Silences

January 18, 2023

Optimizing In-Product Research with Ryan Glasgow of Sprig

In-product research is a powerful way of understanding user sentiment. Learn about best practices for in-product research at different product lifecycle stages.

Erin May

Awkward Silences

December 27, 2022

Tacos and Tidepods: A Very Awkward Goodbye with Roberta Dombrowski of User Interviews

For our last episode of 2022, Roberta says goodbye and shares tips on carving your own career path, finding your tribe, and growing as a leader.

Erin May

Awkward Silences

December 21, 2022

Finding Your Best Customers with Andrew Michael, CEO at Avrio

Andrew Michael discusses how to use UX research to create ideal customer profiles (ICPs). He unpacks why they matter, how to develop them, and how to use them.

Erin May

Awkward Silences

December 14, 2022

The 2022 UX Research Tools Map with Roberta Dombrowski

The 2022 UX Research Tools Map is live! Learn how the 4th annual UX Research Tools Map came to life, and how we categorized 230+ tools by primary use cases.

Erin May

Awkward Silences

December 7, 2022

Experience Design Research in Healthcare with Tiffany Mura and Erica Devine

Businesses from every sector are investing more in human-centered design— including healthcare organizations. Here’s how UX design principles are modernizing the patient experience.

Erin May

Awkward Silences

Lastest Episode:

Practical Strategies for Customer Obsession with Prayag Narula, CEO and Co-Founder of Marvin

More Episodes:

Designing AI for Trust and Utility with Linus Lee of Notion

How to Influence Stakeholders with Strategic Research with Andrea Amorós, Associate Principal Researcher at ADP

The End of an Era: A Fond Farewell to JH

The best stories about user research

The UX files: Top Moments from YouX 2023

Building a Healthy Research Culture with Mike Oren of Klaviyo

It’s Not Research, It’s You! with Holly Hester-Reilly of H2R Product Science

The Product Launch Playbook with Derek Osgood

Understanding Growth Research with Carlos Tellez of Nubank

Emerging Trends in UX and CX with Alfonso de la Nuez and Dana Bishop of UserZoom

What Does a UX Research Chief of Staff Do? with A'verria Martin of ServiceNow

Optimizing In-Product Research with Ryan Glasgow of Sprig

Tacos and Tidepods: A Very Awkward Goodbye with Roberta Dombrowski of User Interviews

Finding Your Best Customers with Andrew Michael, CEO at Avrio

The 2022 UX Research Tools Map with Roberta Dombrowski

Experience Design Research in Healthcare with Tiffany Mura and Erica Devine

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