Awkward Silences

A user research podcast
hosted by Erin May (VP Growth & Marketing)
and John Henry Forster (VP Product)

Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and JH Forster, VPs of growth/marketing and product at User Interviews.

PLACES TO LISTEN ON:

Lastest Episode:

Awkward Silences

September 16, 2020

The Magic of Diary Studies with Tony Turner of Progressive

Diary studies can help researchers gain context for user decisions. Here's how Tony Turner of Progressive scales up his diary studies, builds customer journey maps from feedback, and chooses the right tools for the job.

Carrie Boyd

00:00

4:00

More Episodes:

Awkward Silences

September 2, 2020

Rising to the Moment: UXR, Diversity, and Inclusion with Randy Duke of Cantina

How we can make UXR more inclusive, address inequalities in our systems, and recruit more diverse participants.

Carrie Boyd

Awkward Silences

August 4, 2020

Using User Research to Improve Conversion Rates with Jon MacDonald, Founder of The Good

How research can help improve conversion rates, and why they're not as simple as you think.

Carrie Boyd

Awkward Silences

July 15, 2020

Creating Better Help Content with Andrew Sandler of Adobe

We chat with Adobe's Director of Innovation and Experience Strategy about what it takes to create great help content and the ROI it provides

Carrie Boyd

The best stories about user research

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Awkward Silences

January 7, 2019

7 Reasons Not To Do User Research with Michele Ronsen

We chatted with Michele Ronsen about when companies should pause before doing qualitative user research

Carrie Boyd

Awkward Silences

December 5, 2019

Why No One Listens to Your Research Reports with Caitria O’Neill of Google

How to create research reports that are engaging, informative, and actionable.

Carrie Boyd

Awkward Silences

November 7, 2019

How 3 Researchers Landed Their Dream Jobs with Jud Vaughan, Khalida Allen, and Christianne Elliott of Mailchimp

Sometimes the winding career path is the best one

Carrie Boyd

Awkward Silences

October 23, 2019

Researching Your Own Users with Chad Aldous of Abodo

How a researcher and designer handles consistent research as a team of one.

Carrie Boyd

Awkward Silences

October 17, 2019

Cross Cultural Research with Elsa Ho of Uber, Leia Atkinson of Shopify, and Chui Chui Tan of Beyō Global

This week, we're launching three episodes of Awkward Silences. We talked all about how researchers can do great work internationally.

Carrie Boyd

Awkward Silences

October 1, 2019

Why Participants Participate in User Research with Brittany Rutherford of User Interviews

We’ve talked a lot about how researchers do research, now it’s time to hear from the participants.

Carrie Boyd

Awkward Silences

September 20, 2019

Building a Branded Research Practice with Vicki Tollemache of Grubhub

To get everyone on board with research, Vicki decided to turn Grubhub's research practice into an engaging brand.

Carrie Boyd

Awkward Silences

August 21, 2019

How to Interview Customers Continuously with Teresa Torres of Product Talk

Talking to more customers, more often can be the key to product success.

Carrie Boyd

Awkward Silences

August 8, 2019

Why the Twitterverse Can Stop Freaking Out About the Evils of Personas with Andy Budd of Clearleft

The good, the bad, and the contextualized nuance of creating great design personas.

Carrie Boyd

Awkward Silences

July 24, 2019

Erika Hall on Why Surveys [Almost Always] Suck

Before you send out your next survey, think about what you really want to learn.

Carrie Boyd

Awkward Silences

July 10, 2019

Why Being Wrong is Right with Alec Levin of The UXR Collective

Sometimes, to learn how to do better UX research, you have to fail

Carrie Boyd

Awkward Silences

July 3, 2019

What UX Researchers Can Learn From Children with Noam Segal of Wealthfront

Become more childlike to unlock deeper insights

Carrie Boyd

Awkward Silences

Lastest Episode:

The Magic of Diary Studies with Tony Turner of Progressive

More Episodes:

Rising to the Moment: UXR, Diversity, and Inclusion with Randy Duke of Cantina

Using User Research to Improve Conversion Rates with Jon MacDonald, Founder of The Good

Creating Better Help Content with Andrew Sandler of Adobe

The best stories about user research

7 Reasons Not To Do User Research with Michele Ronsen

Why No One Listens to Your Research Reports with Caitria O’Neill of Google

How 3 Researchers Landed Their Dream Jobs with Jud Vaughan, Khalida Allen, and Christianne Elliott of Mailchimp

Researching Your Own Users with Chad Aldous of Abodo

Cross Cultural Research with Elsa Ho of Uber, Leia Atkinson of Shopify, and Chui Chui Tan of Beyō Global

Why Participants Participate in User Research with Brittany Rutherford of User Interviews

Building a Branded Research Practice with Vicki Tollemache of Grubhub

How to Interview Customers Continuously with Teresa Torres of Product Talk

Why the Twitterverse Can Stop Freaking Out About the Evils of Personas with Andy Budd of Clearleft

Erika Hall on Why Surveys [Almost Always] Suck

Why Being Wrong is Right with Alec Levin of The UXR Collective

What UX Researchers Can Learn From Children with Noam Segal of Wealthfront

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