A user research podcast
hosted by Erin May (VP Growth & Marketing)
and John Henry Forster (VP Product)
Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and JH Forster, VPs of growth/marketing and product at User Interviews.
September 16, 2020
Diary studies can help researchers gain context for user decisions. Here's how Tony Turner of Progressive scales up his diary studies, builds customer journey maps from feedback, and chooses the right tools for the job.