Awkward Silences

A user research podcast
hosted by Erin May (VP Growth & Marketing)
and John Henry Forster (VP Product)

Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and JH Forster, VPs of growth/marketing and product at User Interviews.

PLACES TO LISTEN ON:

Lastest Episode:

Awkward Silences

January 18, 2022

So Meta: Doing User Research at a UXR Company with Roberta Dombrowski of User Interviews

Being a research team of one, stepping into a leadership role, and the benefits of a formal research practice.

Erin May

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More Episodes:

Awkward Silences

January 3, 2022

B2B Recruiting and Customer Research with Matthew Morrison of Braze

How a B2B researcher fills his studies, builds internal relationships, and navigates recruiting B2B participants.

Erin May

Awkward Silences

December 20, 2021

Being Black in UX Research with Dr. Lisanne Norman of Gusto

Creating inclusive research environments, for participants and practitioners.

Erin May

Awkward Silences

December 15, 2021

How to Recruit People with Disabilities for Accessibility UX Research

How to thoughtfully recruit people with disabilities for better accessibility UX research and usability testing.

Katryna Balboni

The best stories about user research

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Awkward Silences

June 29, 2021

Transforming Your Research Through Radical Listening with Babz Jewell of Variant

What the heck is empathy, anyway? Babz Jewell shares her practical approach to empathy and active listening, and how these skills have transformed her UX research practice.

Erin May

Awkward Silences

June 1, 2021

Turning Generative Research into Actionable Insights with Lucy Denton of Dovetail

How the team at Dovetail tackled a large generative research project as a small team and turned insights into action.

Carrie Boyd

Awkward Silences

May 18, 2021

Growing a UX Research Startup with Basel Fakhoury of User Interviews and Benjamin Humphrey of Dovetail

In this special episode, two UXR CEOs geek out about their work, the challenges of building tools for user researchers, and the future of UX research tools.

Carrie Boyd

Awkward Silences

May 4, 2021

Agile Research Ops with Joey Encarnacion of Slack

How to build a research operations practice that can withstand change, pivot quickly, and speed up your user research process.

Carrie Boyd

Awkward Silences

April 20, 2021

A More Perfect Union: Civic Tech with Cyd Harrell

Civic tech expert Cyd Harrell is passionate about helping governments create digital services that meet people where they are.

Carrie Boyd

Awkward Silences

April 6, 2021

What Is Information Architecture, Anyway? with Page Laubheimer of NN/g

What is information architecture anyway? Page Laubheimer, certified IA nerd, explains how IA fits into UX work, IA careers, and what kind of research you need to create good IA.

Carrie Boyd

Awkward Silences

March 23, 2021

Awkwardly Unpacking the State of User Research with Katryna Balboni of User Interviews

Katryna stopped by the podcast to talk survey design, the impact of stakeholder engagement on researcher fulfillment, and medieval big data.

Carrie Boyd

Awkward Silences

March 9, 2021

The Role of Research in CX Transformation with Kim Salazar of Nielsen Norman Group

Creating a truly customer-centric company starts with CX transformation. Kim Salazar of NNg explains how user research can help.

Carrie Boyd

Profiles & Interviews

March 4, 2021

The 16 Best UX and User Research Podcasts to Listen to in 2021

Level up your UX research knowledge and get inspired by leaders and changemakers in design, research, and business with these 16 highly rated podcasts.

Katryna Balboni

Awkward Silences

February 18, 2021

Discovery Research and Interviewing Skills with Maria Rosala of Nielsen Norman Group

Maria joined us live to explain why discovery research is non-negotiable, how to conduct great interviews, and to share her top tips, methods, and tools.

Katryna Balboni

Awkward Silences

February 2, 2021

Ethical Hacking, Information Security, and UX with Ted Harrington of ISE

Discover what information security and UX have in common, how UXers can build more secure products, and what the heck ethical hackers do.

Carrie Boyd

Awkward Silences

January 19, 2021

The Lone UXR: Being a UX Research Team of One with Izzy Nichols

Going it alone can be tough—but there are perks to solo work, too. Izzy Nichols walked us through how being a lone UX researcher can be good for leveling up your skills, taking the next step in your career, and finding out what you really want.

Carrie Boyd