Awkward Silences

A user research podcast
hosted by Erin May (VP Growth & Marketing)
and John Henry Forster (VP Product)

Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and JH Forster, VPs of growth/marketing and product at User Interviews.

PLACES TO LISTEN ON:

Lastest Episode:

Awkward Silences

July 27, 2021

How to Ask Great User Research Questions with Amy Chess of Amazon

Great user research projects start with great research questions. Amy Chess explains how to choose the right UX research objectives and questions to understand what you don’t know.

Katryna Balboni

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4:00

More Episodes:

Awkward Silences

July 13, 2021

Running a Blended UX, CX, and Market Research Team with Dave Chen of Flipp

How a blended Consumer Insights team combines UX, CX, and market research to create a more powerful research organization.

Katryna Balboni

Awkward Silences

June 29, 2021

Transforming Your Research Through Radical Listening with Babz Jewell of Variant

What the heck is empathy, anyway? Babz Jewell shares her practical approach to empathy and active listening, and how these skills have transformed her UX research practice.

Katryna Balboni

Awkward Silences

June 1, 2021

Turning Generative Research into Actionable Insights with Lucy Denton of Dovetail

How the team at Dovetail tackled a large generative research project as a small team and turned insights into action.

Carrie Boyd

The best stories about user research

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Awkward Silences

December 22, 2020

Awkward Silences 2020 Year In Review

This wasn’t the year of research we planned for. Our hosts Erin May and JH Forster review the lessons, insights, and guests from 2020 that stuck with them.

Carrie Boyd

Awkward Silences

December 8, 2020

So You Want to Be In Research Ops? How Roy Olende of Zapier Made The Switch

Research operations is still uncharted territory. Roy shares well-earned advice on what it takes to succeed in a research ops role.

Carrie Boyd

Awkward Silences

November 24, 2020

From Start to Finish: End-to-End Experience Teams with Danielle Smith of Express Scripts

How bringing different disciplines together gave this research team its superpowers.

Carrie Boyd

Awkward Silences

November 10, 2020

Everything in Context: Anthropology and User Research with Vanessa Whatley of Google

Anthropology is all about studying the context and cultures in which people make decisions. Here’s what user researchers can learn from that practice—with Vanessa Whatley, a UX Researcher at Google.

Carrie Boyd

Awkward Silences

October 28, 2020

The Missing Ingredient: How Storytelling Can Make User Research More Impactful with Harrison Wheeler, UX Design Manager at LinkedIn

Storytelling can help everyone at your organization get in the practice of basing decisions in user feedback. Here’s how Harrison Wheeler makes it work at Linkedin.

Carrie Boyd

Awkward Silences

October 12, 2020

Uncharted Territory: AI, User Research, and What’s Next with with Hana Nagel, Service Designer at Element AI

AI is becoming a part of everything we do, so how do we ensure it's user-friendly, ethical, and unbiased?

Carrie Boyd

Awkward Silences

September 30, 2020

To Manage or Not to Manage? Leveling Up Your UX Research Career with Amber Davis, UXR Director at Audible

How to decide if management is the right next step, set yourself up for success, and who can help you get there.

Carrie Boyd

Awkward Silences

September 16, 2020

The Magic of Diary Studies with Tony Turner of Progressive

Diary studies can help researchers gain context for user decisions. Here's how Tony Turner of Progressive scales up his diary studies, builds customer journey maps from feedback, and chooses the right tools for the job.

Carrie Boyd

Awkward Silences

September 2, 2020

Rising to the Moment: UXR, Diversity, and Inclusion with Randy Duke of Cantina

How we can make UXR more inclusive, address inequalities in our systems, and recruit more diverse participants.

Carrie Boyd

Awkward Silences

August 4, 2020

Using User Research to Improve Conversion Rates with Jon MacDonald, Founder of The Good

How research can help improve conversion rates, and why they're not as simple as you think.

Carrie Boyd

Awkward Silences

July 15, 2020

Creating Better Help Content with Andrew Sandler of Adobe

We chat with Adobe's Director of Innovation and Experience Strategy about what it takes to create great help content and the ROI it provides

Carrie Boyd

Awkward Silences

July 2, 2020

How Alignment Can Speed Up Your Work with Jonathon Hensley of Emerge Interactive

Why getting everyone on the same page is the key to a successful team

Carrie Boyd

Awkward Silences

Lastest Episode:

How to Ask Great User Research Questions with Amy Chess of Amazon

More Episodes:

Running a Blended UX, CX, and Market Research Team with Dave Chen of Flipp

Transforming Your Research Through Radical Listening with Babz Jewell of Variant

Turning Generative Research into Actionable Insights with Lucy Denton of Dovetail

The best stories about user research

Awkward Silences 2020 Year In Review

So You Want to Be In Research Ops? How Roy Olende of Zapier Made The Switch

From Start to Finish: End-to-End Experience Teams with Danielle Smith of Express Scripts

Everything in Context: Anthropology and User Research with Vanessa Whatley of Google

The Missing Ingredient: How Storytelling Can Make User Research More Impactful with Harrison Wheeler, UX Design Manager at LinkedIn

Uncharted Territory: AI, User Research, and What’s Next with with Hana Nagel, Service Designer at Element AI

To Manage or Not to Manage? Leveling Up Your UX Research Career with Amber Davis, UXR Director at Audible

The Magic of Diary Studies with Tony Turner of Progressive

Rising to the Moment: UXR, Diversity, and Inclusion with Randy Duke of Cantina

Using User Research to Improve Conversion Rates with Jon MacDonald, Founder of The Good

Creating Better Help Content with Andrew Sandler of Adobe

How Alignment Can Speed Up Your Work with Jonathon Hensley of Emerge Interactive

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