Awkward Silences

A user research podcast
hosted by Erin May (VP Growth & Marketing)
and John Henry Forster (VP Product)

Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and JH Forster, VPs of growth/marketing and product at User Interviews.

PLACES TO LISTEN ON:

Lastest Episode:

Awkward Silences

July 2, 2020

How Alignment Can Speed Up Your Work with Jonathon Hensley of Emerge Interactive

Why getting everyone on the same page is the key to a successful team

Carrie Boyd

00:00

4:00

More Episodes:

Awkward Silences

June 12, 2020

Being Data-Driven vs. Data-Informed with Hannah Shamji, Head of Research at Copyhackers

How to let data inform your decisions instead of drive right through them.

Carrie Boyd

Awkward Silences

May 29, 2020

UX Benchmarking to Demonstrate ROI with Kate Moran, UX Specialist at Nielsen Norman Group

In our first ever live podcast episode, we chat with Kate Moran about how to demonstrate the ROI of your UX work

Carrie Boyd

Awkward Silences

May 20, 2020

Combining Sales Demos and Customer Research with Jane Portman, Co-Founder of Userlist and Host of UI Breakfast

You can do more than sell with a sales demo. Jane Portman walks through how to reposition demos as relationship building and discovery research opportunities.

Carrie Boyd

The best stories about user research

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Awkward Silences

October 17, 2019

Cross Cultural Research with Elsa Ho of Uber, Leia Atkinson of Shopify, and Chui Chui Tan of Beyō Global

This week, we're launching three episodes of Awkward Silences. We talked all about how researchers can do great work internationally.

Carrie Boyd

Awkward Silences

October 1, 2019

Why Participants Participate in User Research with Brittany Rutherford of User Interviews

We’ve talked a lot about how researchers do research, now it’s time to hear from the participants.

Carrie Boyd

Awkward Silences

September 20, 2019

Building a Branded Research Practice with Vicki Tollemache of Grubhub

To get everyone on board with research, Vicki decided to turn Grubhub's research practice into an engaging brand.

Carrie Boyd

Awkward Silences

August 21, 2019

How to Interview Customers Continuously with Teresa Torres of Product Talk

Talking to more customers, more often can be the key to product success.

Carrie Boyd

Awkward Silences

August 8, 2019

Why the Twitterverse Can Stop Freaking Out About the Evils of Personas with Andy Budd of Clearleft

The good, the bad, and the contextualized nuance of creating great design personas.

Carrie Boyd

Awkward Silences

July 24, 2019

Erika Hall on Why Surveys [Almost Always] Suck

Before you send out your next survey, think about what you really want to learn.

Carrie Boyd

Awkward Silences

July 10, 2019

Why Being Wrong is Right with Alec Levin of The UXR Collective

Sometimes, to learn how to do better UX research, you have to fail

Carrie Boyd

Awkward Silences

July 3, 2019

What UX Researchers Can Learn From Children with Noam Segal of Wealthfront

Become more childlike to unlock deeper insights

Carrie Boyd

Awkward Silences

May 31, 2019

How to Balance About a Million Kinds of Qualitative Research with Toast’s Head of Product Design and Research

Researching for hardware and software and service design can be—a lot. Here’s how Susan Rice manages it all.

Carrie Boyd

Awkward Silences

May 16, 2019

Seat Reclining on Airplanes is OK, Research Shows

We wanted to know what people think about seat reclining and plane etiquette, so we guerilla interviewed a bunch of strangers in Austin.

Erin May

Awkward Silences

May 8, 2019

How to Facilitate User Research in Any Team with Nicola Rushton

Big or small, all teams can benefit from great research.

Carrie Boyd

Awkward Silences

May 1, 2019

Kate Towsey on Starting a Research Ops Practice

Research ops is an integral part of doing effective and efficient research, but getting a practice set up can be a lot of work.

Carrie Boyd

Awkward Silences

Lastest Episode:

How Alignment Can Speed Up Your Work with Jonathon Hensley of Emerge Interactive

More Episodes:

Being Data-Driven vs. Data-Informed with Hannah Shamji, Head of Research at Copyhackers

UX Benchmarking to Demonstrate ROI with Kate Moran, UX Specialist at Nielsen Norman Group

Combining Sales Demos and Customer Research with Jane Portman, Co-Founder of Userlist and Host of UI Breakfast

The best stories about user research

Cross Cultural Research with Elsa Ho of Uber, Leia Atkinson of Shopify, and Chui Chui Tan of Beyō Global

Why Participants Participate in User Research with Brittany Rutherford of User Interviews

Building a Branded Research Practice with Vicki Tollemache of Grubhub

How to Interview Customers Continuously with Teresa Torres of Product Talk

Why the Twitterverse Can Stop Freaking Out About the Evils of Personas with Andy Budd of Clearleft

Erika Hall on Why Surveys [Almost Always] Suck

Why Being Wrong is Right with Alec Levin of The UXR Collective

What UX Researchers Can Learn From Children with Noam Segal of Wealthfront

How to Balance About a Million Kinds of Qualitative Research with Toast’s Head of Product Design and Research

Seat Reclining on Airplanes is OK, Research Shows

How to Facilitate User Research in Any Team with Nicola Rushton

Kate Towsey on Starting a Research Ops Practice

Product

Company

Resources

Help