Awkward Silences

A user research podcast
hosted by Erin May (VP Growth & Marketing)
and John Henry Forster (VP Product)

Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and JH Forster, VPs of growth/marketing and product at User Interviews.

PLACES TO LISTEN ON:

Lastest Episode:

Awkward Silences

May 4, 2021

Agile Research Ops with Joey Encarnacion of Slack

How to build a research operations practice that can withstand change, pivot quickly, and speed up your user research process.

Carrie Boyd

00:00

4:00

More Episodes:

Awkward Silences

April 20, 2021

A More Perfect Union: Civic Tech with Cyd Harrell

Civic tech expert Cyd Harrell is passionate about helping governments create digital services that meet people where they are.

Carrie Boyd

Awkward Silences

April 6, 2021

What Is Information Architecture, Anyway? with Page Laubheimer of NN/g

What is information architecture anyway? Page Laubheimer, certified IA nerd, explains how IA fits into UX work, IA careers, and what kind of research you need to create good IA.

Carrie Boyd

Awkward Silences

March 23, 2021

Awkwardly Unpacking the State of User Research with Katryna Balboni of User Interviews

Katryna stopped by the podcast to talk survey design, the impact of stakeholder engagement on researcher fulfillment, and medieval big data.

Carrie Boyd

The best stories about user research

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Awkward Silences

October 12, 2020

Uncharted Territory: AI, User Research, and What’s Next with with Hana Nagel, Service Designer at Element AI

AI is becoming a part of everything we do, so how do we ensure it's user-friendly, ethical, and unbiased?

Carrie Boyd

Awkward Silences

September 30, 2020

To Manage or Not to Manage? Leveling Up Your UX Research Career with Amber Davis, UXR Director at Audible

How to decide if management is the right next step, set yourself up for success, and who can help you get there.

Carrie Boyd

Awkward Silences

September 16, 2020

The Magic of Diary Studies with Tony Turner of Progressive

Diary studies can help researchers gain context for user decisions. Here's how Tony Turner of Progressive scales up his diary studies, builds customer journey maps from feedback, and chooses the right tools for the job.

Carrie Boyd

Awkward Silences

September 2, 2020

Rising to the Moment: UXR, Diversity, and Inclusion with Randy Duke of Cantina

How we can make UXR more inclusive, address inequalities in our systems, and recruit more diverse participants.

Carrie Boyd

Awkward Silences

August 4, 2020

Using User Research to Improve Conversion Rates with Jon MacDonald, Founder of The Good

How research can help improve conversion rates, and why they're not as simple as you think.

Carrie Boyd

Awkward Silences

July 15, 2020

Creating Better Help Content with Andrew Sandler of Adobe

We chat with Adobe's Director of Innovation and Experience Strategy about what it takes to create great help content and the ROI it provides

Carrie Boyd

Awkward Silences

July 2, 2020

How Alignment Can Speed Up Your Work with Jonathon Hensley of Emerge Interactive

Why getting everyone on the same page is the key to a successful team

Carrie Boyd

Awkward Silences

June 12, 2020

Being Data-Driven vs. Data-Informed with Hannah Shamji, Head of Research at Copyhackers

How to let data inform your decisions instead of drive right through them.

Carrie Boyd

Awkward Silences

May 29, 2020

UX Benchmarking to Demonstrate ROI with Kate Moran, UX Specialist at Nielsen Norman Group

In our first ever live podcast episode, we chat with Kate Moran about how to demonstrate the ROI of your UX work

Carrie Boyd

Awkward Silences

May 20, 2020

Combining Sales Demos and Customer Research with Jane Portman, Co-Founder of Userlist and Host of UI Breakfast

You can do more than sell with a sales demo. Jane Portman walks through how to reposition demos as relationship building and discovery research opportunities.

Carrie Boyd

Awkward Silences

May 7, 2020

User Research for Growth with Aazar Shad of Userpilot

User research isn't just for design and product teams. Here's how a Head of Growth used UXR methods to grow his business.

Carrie Boyd

Awkward Silences

April 17, 2020

A User Interview Every Day for A Year with Jonathan Anderson of Candu

How doing a user interview every day for a year changed the trajectory of Candu

Carrie Boyd

Awkward Silences

Lastest Episode:

Agile Research Ops with Joey Encarnacion of Slack

More Episodes:

A More Perfect Union: Civic Tech with Cyd Harrell

What Is Information Architecture, Anyway? with Page Laubheimer of NN/g

Awkwardly Unpacking the State of User Research with Katryna Balboni of User Interviews

The best stories about user research

Uncharted Territory: AI, User Research, and What’s Next with with Hana Nagel, Service Designer at Element AI

To Manage or Not to Manage? Leveling Up Your UX Research Career with Amber Davis, UXR Director at Audible

The Magic of Diary Studies with Tony Turner of Progressive

Rising to the Moment: UXR, Diversity, and Inclusion with Randy Duke of Cantina

Using User Research to Improve Conversion Rates with Jon MacDonald, Founder of The Good

Creating Better Help Content with Andrew Sandler of Adobe

How Alignment Can Speed Up Your Work with Jonathon Hensley of Emerge Interactive

Being Data-Driven vs. Data-Informed with Hannah Shamji, Head of Research at Copyhackers

UX Benchmarking to Demonstrate ROI with Kate Moran, UX Specialist at Nielsen Norman Group

Combining Sales Demos and Customer Research with Jane Portman, Co-Founder of Userlist and Host of UI Breakfast

User Research for Growth with Aazar Shad of Userpilot

A User Interview Every Day for A Year with Jonathan Anderson of Candu

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