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Who is this article for?
🗣️ Researchers
⭐️ Invoicing only available for subscription plan holders
How do I set up invoicing instead of paying with a credit card?
Companies with a subscription payment plan are welcome to request invoicing as an option for their projects. If you're a subscription plan holder, you can email us at success@userinterviews.com to request an invoice. Pay As You Go projects must be paid by credit card.
Once invoicing is turned on, you'll notice a new payment method for your projects during the launch phase.
How can I pay my invoice?
All invoices will include instructions to pay by ACH / wire transfer.
Pay with a check
Make your check out to User Interviews Inc. Our mailing address is 228 PARK AVE S PMB 38712 NEW YORK NY 1000.
Pay with ACH / wire transfer
Our banking information will be listed on your invoice.
Pay with a credit card
Follow these instructions to add or update the credit card associated with your account, as needed. Then, email billing@userinterviews.com with permission to charge the card on file. Be sure to tell us which one if you have multiple.
When will I receive my invoice?
Invoices for specific recruitment projects can be enabled on any account that has an active subscription with us. If you would like invoicing enabled on your account, email billing@userinterviews.com. Note that invoicing is currently offered to subscription plan holders only. Pay As You Go projects must be paid by credit card.
A project invoice will be sent between 3-10 business days* following the final session on your calendar. We can only send an invoice (and close a project) if all session attendance has been recorded. We allow some time for you to come back and take care of this step.
Invoices are sent electronically to the billing email contact listed under the “Team Billing” tab, and any additional contacts that have been requested. To request an additional billing contact, please email billing@userinterviews.com. If no billing contact is listed, then the invoice will be sent to the email address associated with the project owner. All invoices and receipts can also be downloaded from the Billing section of a project workspace.
*Sessions that have not been marked "Completed" or "Did Not Show" 10 business days after the session will be marked completed. Any recruitment fees or incentives issued based on this action will be added to your final bill.
FAQ
When are projects closed?
All projects with attendance recorded will be automatically closed one week after the final session. If attendance is not recorded, we allow an additional three business days for you to update your list. After ten business days from any session, it will be marked "Completed" and paid (if applicable) if attendance has not been recorded. All accompanying fees will apply.
When are invoice payments due?
We ask that invoices are paid within 30 days of when they have been created and issued. Once a project has been billed, invoices and receipts can be downloaded from the project's manage page (here's how).
Can I add CCs or have invoices sent to someone else?
By default, the billing contact(s) and subscription owner will automatically be sent invoices. If you want someone else to get invoices, we can add them and they will get all future invoices until we remove them (if needed). To update contacts, email billing@userinterviews.com.
Can I add a PO # to my invoice?
Our invoices are automatically generated and our customization is limited. If you need us to reference a PO number on your invoice, you must include the PO # in your project's internal title before the final session date.
Can I add custom notes to my invoice?
Our invoices are automatically generated and customization is limited. If you need us to reference a custom note, you must send your request to billing@userinterviews.com before your final session takes place.
We are unable to edit invoices once they have been created and sent.
