Help & Support

Where can I download my project receipt or invoice?

written by
Melanie
Last updated:
October 18, 2021

Once all sessions have ended, our team will charge your credit card, prepaid balance, or send an invoice—depending on how your account is set up. Keep in mind that we leave all projects open for one week following the last session in case you want to extend. If there are no updates, we'll close the project if all attendance is marked after that one week mark.

Invoices and receipts are automatically emailed to the project owner. They can also be downloaded at any time from your project workspace under the"Billing" section.

Receipts

A receipt is a statement of a bill that has been paid. Receipts are sent via email to all researchers when a project has been paid for, no matter what form of payment was used. If you have selected credit card as your payment method, we will automatically charge that card. Receipts contain sensitive information, and can only be downloaded by the project creator.

Downloading a project receipt

  1. Log in to your account page
  2. Visit the manage page of your completed project
  3. Under the Settings section of your lefthand menu, select Billing
  4. If the credit card or prepaid balance associated with the project has been charged, you'll have an option to click "Download receipt"
  5. A PDF copy of the most recently updated receipt will download onto your computer. If you can't find it, look in your "Downloads" folder

Invoices

An invoice is a list of services rendered, including the statement of the sum due for the recruit. Invoices are only issued to researchers who enabled and selected this option. Invoices contain sensitive information, and can only be downloaded by the project creator.

We accept payments by wire / ACH transfer, check or credit card.

Downloading a project invoice

  1. Log in to your account page.
  2. Visit the manage page of your completed project
  3. Under the Settings section of your lefthand menu, select Billing
  4. If the credit card or prepaid balance associated with the project has been charged, you'll have an option to click "Download invoice"
  5. A PDF copy of the most recently updated receipt will download onto your computer. If you can't find it, look in your "Downloads" folder

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