Once all sessions have ended, our team will automatically charge your credit card, prepaid balance, or send an invoice—depending on how your account is set up. Invoices and receipts are automatically emailed to the project owner and can be downloaded at any time from your project workspace under the "Billing" section.
Receipts
A receipt is a statement of a bill that has been paid. If you have selected a credit card as your payment method, we will automatically charge that card. Receipts contain sensitive information, and can only be downloaded by the project owner.
Downloading a project receipt
- Log in to your account page
- Visit the manage page of your completed project
- Under the Settings section of your lefthand menu, select Billing
- If the credit card or prepaid balance associated with the project has been charged, you'll have an option to click "Download receipt"
- A PDF copy of the most recently updated receipt will download onto your computer. If you can't find it, look in your "Downloads" folder
Invoices
An invoice is a list of services rendered, including the statement of the sum due for the recruit. Invoices are only issued to researchers who enabled and selected this option. Invoices contain sensitive information, and can only be downloaded by the project creator.
We accept payments by wire / ACH transfer, check, or credit card.
Downloading a project invoice
- Log in to your account page.
- Visit the manage page of your completed project
- Under the Settings section of your lefthand menu, select Billing
- If the credit card or prepaid balance associated with the project has been charged, you'll have an option to click "Download invoice"
- A PDF copy of the most recently updated receipt will download onto your computer. If you can't find it, look in your "Downloads" folder
