Help & Support

How do I manage, add, or delete credit cards associated with my account?

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Last updated:
October 27, 2021

Credit cards are synced to an individual researcher account and cannot be share amongst team members. To use a credit card towards a project, you must be the project owner and have that card in your account wallet.

Add a new credit card to your account

  • Log into your User Interviews account.
  • Click your name in the menu, which will drop-down a list of options.
  • Select "Billing".
  • Click "Add Card" to add a new credit card. You'll be asked for billing and card information.
  • Your progress will be saved, and you'll be able to select that new card when launching your next project.

Important: Assigned a new default card to your account will not automatically assign that card to active projects. We will automatically charge the credit card selected when you launched your project unless told otherwise. Email before your final session takes place and we can change your credit card for you.

Change your default credit card

  1. Log into your User Interviews account.
  2. Click your name in the menu, which will drop-down a list of options.
  3. Select "Billing".
  4. Open the information for the card that you wish to make your default by clicking on the gray bar.
  5. Click "Make Default" to select a new default card.
  6. Wait for the page to reload to ensure that your changes have been saved.
Click "Make Default" to change your default credit card.

Changing your default credit card will not update any active projects. We will continue to consider the original card assigned to the project unless you tell us otherwise.

Delete a credit card from your account

To delete a credit card associated with your account, email from the email address associated with your account (for verification purposes). We'll take care of that for you.

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