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Join over 150k subscribers to get the latest articles, podcast episodes, and data-packed reports—in your inbox, every week.
Thanks! See you in your inbox. User Interviews is the fastest, easiest way to recruit research participants. Source from our panel with Recruit or build your own panel with the Research Hub CRM.
Moderating for a research study? Awesome! We love that. We also love to protect the identities of our participants by keeping Personal Identifiable Information (PII) confidential, as we state in our consent form, including the full names of our participants in Zoom recordings.
We (the UI Research Team) made this quick how-to guide as part of our UX Research Playbook, an internal resource on user research best practices that is used throughout the organization.
Here’s a step-by-step guide to hiding the names of your research participants in Zoom.
First: Why should you hide PII in video recordings?
Short answer: To protect people’s privacy!
Slightly longer answer: To keep identifying personal information (like their names) confidential out of respect for the safety and privacy of your participants. It’s simply good practice when moderating customer interviews or managing a participant panel—and it becomes an essential practice if your informed consent form or an NDA guarantees that participants’ personal information will be kept confidential.
Step by step: How to hide participant names in Zoom
Go to your Zoom settingson the website (not the desktop app)
In Settings, click the “Recording” tab
Scroll down to the “Cloud Recordings” section
Uncheck “Display participants' names in the recording”
Et voilà! You can now safely record a session sans participant PII.
💡 Note: You can turn this setting off before conducting sessions and turn it back on when you are finished moderating sessions. This setting does NOT apply retroactively; that is, any Zoom meeting links that you generated before updating will still show participant names in recordings.
Manually creating and sending individual Zoom links is a hassle. Our Zoom integration saves you time by automatically creating and sharing meeting links with your study participants—all they (and you) have to do is click the link in your calendar!
The Zoom + User Interviews integration, like all our integrations, is available on all subscription plans, including Free Forever.
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