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How do you build a high-quality participant audience?

How we maintain our high-quality participant audience.

written by
Melanie Albert
Last updated:
October 2, 2019

We like quality participants as much as the next researcher. With that in mind, we take several steps to vet and review our participant audience.

Participant account verification

New account verification

Participants are asked to verify their account. No email address can be associated with more than one account.

Sync social media

In this day and age, most people can be found on social media. We encourage participants to sync at least one social media account. If a social media account has been synced, you'll see a Facebook, LinkedIn, or both icons next to the participant's name. Due to privacy regulations, you will not be able to access Facebook profiles from our platform. You will be able to access LinkedIn profiles by clicking the icon.

Participant social media sync

Participation policies

"Zero tolerance" policy

If there's one thing we respect it's everyone's time. We remind participants of upcoming sessions and clearly state our cancelation policy. Any participant who does not show up for their scheduled interview—a "no-show"—will automatically be flagged in our system. These flags add up, making it more difficult for them to be accepted into future studies.

Untruthful screener responses

If we notice discrepancies between a specific participant's screener responses, we'll flag their account for further review. If we find our assumptions to be true, the participant will not be allowed to partake in future studies.

Researcher insights

Participant feedback ratings

When you mark a session as completed, you'll be asked to rate the participant. If you give a participant a poor quality rating, you can expect an email from us requesting more details. We'll record your insights internally (and privately). A participant who receives poor feedback will be unable to participate in future studies until further review. If the issue was not flag-worthy, be sure to let us know!

On the flip side, be sure to use our rating system to tell us when someone was good—we want to hear about our great participants, too!

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