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Frequently asked questions

How can I contact the study researcher?

How can I check the feasibility of my upcoming recruit?

How do I launch a new project?

How does the recruitment process work?

What are best practices for building a screener survey?

How do I approve candidates?

I'm having trouble logging into my account.

I completed a study. How and when can I expect payment?

Where can I view upcoming studies?

How can I cancel or reschedule a confirmed participant?

How do I update my profile?

I'm confirmed for a study, but need to cancel. What should I do?