Help & Support

How is participant feedback collected and used?

We ask you for participant feedback after every completed session. Here's why!

written by
Melanie
Last updated:
May 13, 2020

In an effort to bring you the best participants, we request feedback on participants from every completed session. This feedback is never shared with the participant, but we do record it internally. Bad feedback will always be reviewed in case a profile needs to be flagged.

When is feedback collected?

Every time you mark a participant's session as completed, we will ask you how it went. If a participant did not show for their session, be sure to mark them "Did not show".

How do I leave feedback

The participant feedback will be recorded via a pop-up module. You'll have three quality options: 

  • Poor = the participant didn't meet expectations
  • Good = the participant met expectations
  • Great = the participant exceeded expectations 

If you'd like to star a user, select "Yes" when prompted.

What happens with my participant feedback?

If you give a participant a "great" feedback rating, we'll record this on the participant's internal profile. They will be starred for future access for your account, and elevated in our list for future projects.

If you give a participant a "good" feedback rating,
we'll record this on the participant's internal profile. They will be kept in our system for future access for your account, and elevated in our list for future projects. 

If you give a participant a "poor" feedback rating,
 we'll be listening as we take poor feedback very seriously. We'll send you a follow up email asking you for more information. Please take a moment to provide this as we will record the details on the participant profile. We'll flag the participant, preventing them from being accepted into any future studies. They will not be taken out of this status without further review from our team.

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