Help & Support

What will you do with my participant feedback?

written by
Melanie Albert
Last updated:
September 30, 2019

In an effort to continuously optimize our audience (and bring you the best participants), we request feedback on participants from every completed session. All feedback will be recorded on the participant profile, affecting their future ability to be selected for a study.

When is feedback collected?

Feedback will be requested after you mark a participant as "Completed" on the Schedule tab of your project dashboard. You will not be asked for feedback for any participant marked "Did Not Show".

What's your rating scale?

The participant feedback will be recorded via a pop-up module You'll have three quality options: 

  • Poor = the participant didn't meet expectations
  • Good = the participant met expectations
  • Great = the participant exceeded expectations 

If you'd like to star a user, select "Yes" in the question below.

Participant Ratings

If you give a participant a "great" feedback rating, we'll record this on the participant's internal profile. They will be starred for future access for your account, and elevated in our list for future projects.

If you give a participant a "good" feedback rating,
we'll record this on the participant's internal profile. They will be kept in our system for future access for your account, and elevated in our list for future projects. 

If you give a participant a "poor" feedback rating,
 we'll be listening as we take poor feedback very seriously. We'll send you a follow up email asking you for more information. Please take a moment to provide this as we will record the details on the participant profile. We'll flag the participant, preventing them from being accepted into any future studies. They will not be taken out of this status without further review from our team.

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