In this guide we'll share what incentive reward options are available, details on how to tell if UI or the researcher is issuing your incentive, and instructions about checking the status of your incentive payment. Check out our related support guides for more incentive details: how to redeem incentives and are incentives taxable income.
Researchers can opt to have User Interviews distribute incentives on their behalf, allowing participants to choose from a digital Amazon or Reward link gift card, or researchers can distribute incentives themselves in an incentive type of their choosing.
If a study offers an "choice of dozens of digital gift cards" incentive, User Interviews is distributing the incentive. You have two options: a digital Amazon gift card, or a digital Reward Link gift card. If UI is issuing the incentive, you can redeem your incentive in USD, CAD, AUD, GBP, or EUR.
Amazon gift card
For participants who joined UI prior to April 2021, you've seen this incentive on many studies! This is the original UI distributed incentive, and is available in USD, CAD, AUD, GBP, or EUR. EUR can only be used on Amazon.fr and Amazon.de sites.
Reward Link gift card (the option that gives you dozens more options!)
Reward Link is a gift card option allowing you to choose from dozens of store, restaurant, service, and experience gift cards. When you choose Reward Link when redeeming your incentive, you'll be prompted to apply your gift card balance to your pick of gift cards. This option is available in USD, CAD, AUD, GBP, or EUR.
Gift card options may vary by country, but in the U.S., choose from options like:
If a researcher has opted to pay incentives themselves, they choose the incentive type for the study. This may be cash, PayPal, direct deposit, store gift card, Visa gift card, a check, a product, access to a free subscription, etc. This incentive type will always be shown on the study details page before you apply so you can determine if the incentive is right for you. Please note that researchers choose this incentive type for a reason, and no other incentive type can be made available.
We know you're eager to receive your incentive payment! Most incentives are issued within a day or two of a session. However, researchers have up to 10 business days after the completed session to release payment. We give researchers that extra time, as they may need to work to confirm attendance with moderators, review task based studies, manually issue payment, etc.
If it has been more than 10 business days (note that weekends do not count!) since your session, please email firstname.lastname@example.org. Our team is not able to look into incentives until after the 10 business day mark, so please do not contact support before that time.
Every researcher reserves the right to withhold payment from a participant for the following reasons, among others:
You may review our terms for additional information regarding our incentive and payment policy.