Help & Support

How do I redeem my incentive?

How to access what you've earned!

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Last updated:
July 28, 2020

Incentives distributed by User Interviews will have an asterisk next to the incentive information in the study description. No asterisk indicates that the researcher will be distributing incentives independently, and those incentives can come in a variety of forms. Please use your Messages tool to contact the researcher directly with payment questions for these studies, or email if you're having trouble getting in touch.

Differences in Distribution from "My Projects" dashboard

Below are instructions for how to redeem incentives distributed by User Interviews!

  1. Click the "Redeem Incentive" button in your email from or on your "My projects" dashboard.

    2. You will be taken to a page with the study info, incentive amount, and type.

Click "Select" to claim your incentive and reveal the code! Please be sure to redeem your gift code in the correct currency for your country! You'll be able to select it from the dropdown menu on this screen.

  1. We'll email a copy of your gift card information to you, and you'll be able to view it at any point on your "My projects" dashboard, just in case.

If you have received an Amazon gift card as your incentive payment for a study, you'll need to apply that code to your Amazon account. Here's how:

First visit the correct Amazon website for your country to redeem.

  1. Navigate to the gift card area of the site.
  2. Enter the Claim Code when prompted.
  3. Gift card funds will be applied by default to eligible orders during the checkout process.
  4. You must pay for any remaining balance on your order with another payment method.

You may also enter your gift card claim during checkout. To redeem your gift card using the 1-Click® service, first add the gift card funds to Your Account.

If you have questions regarding the User Interviews incentive, please complete this form to reach our support team.

This new process helps get us one step closer to offering you new incentive options, so stay tuned! We’d love to hear what types most interest you. Let us know what you’d like to see!

Please note: Compensation codes are issued privately between our team and the participant. We highly recommend that you do not share your code as we are unable to reissue codes that have been redeemed.

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