Redeem your incentive

Who is this article for?
🗣️ Participants after completing a study  
⭐ Only for projects with incentives distributed via User Interviews

Thank you for participating in a study! We hope you enjoyed your experience.

User Interviews-distributed incentives are distributed via a "choice of dozens of digital gift cards" and can easily be redeemed on our website. We've detailed the differences between UI-distributed incentives and researcher distributed incentives (and how to figure out who is distributing your incentive) here. 

If the research team you worked with chose to distribute incentives themselves, your payment will come from an alternative channel. To redeem UI-distributed incentives, please follow the steps below.

How to redeem a "choice of dozens of digital gift cards" incentive

💰Redeem your User Interviews-distributed incentive
1. Click the "Redeem incentive" button in your email from compensation@userinterviews.com or log into your account, navigate to "My Studies", locate the study you recently completed and click "Redeem incentive.”
2. You’ll be redirected to the Tremendous confirmation page. Click “redeem incentive” again.
3. Make sure the correct currency was selected, then choose your reward! Please note that incentives redeemed in the wrong currency cannot be reissued.
4. Depending on the type of incentive you select, you may need to enter additional details. For example, to receive a virtual Visa, you’ll need to enter your name and address to activate the card. Just follow the prompts on the screen and click the blue button to confirm.
5. Once selected, we’ll send you an email with a link for your records. You'll also be able to reference this link on your dashboard later.
5. Enjoy!

Click the "Redeem incentive" button in your email from compensation@userinterviews.com or log into your account, navigate to "My Studies", and locate the study you recently completed and click "Redeem incentive".

‍

You’ll be redirected to the Tremendous confirmation page. Click “redeem incentive” again.

‍

‍Make sure the correct currency was selected, then choose your reward! Please note that incentives redeemed in the wrong currency cannot be reissued.

‍

Depending on the type of incentive you select, you may need to enter additional details. For example, to receive a virtual Visa, you’ll need to enter your name and address to activate the card. Just follow the prompts on the screen and click the blue button to confirm.

‍

Gift card codes are issued safely and privately, meaning only you can see them in your email or in your "My studies" dashboard. We will not be able to reissue any codes, especially if they have been shared or already applied. In other words—keep it safe and to yourself!

If the incentive is being distributed by the researcher, you should receive your incentive within 10 business days (Monday-Friday) of your completed session in the incentive type listed for the study.

FAQ

Can I choose to receive my payment through cash, PayPal, or a bank transfer?

If UI is distributing the incentives, the closest cash-like incentives we offer are Prepaid Visas. Simply select that option when redeeming your incentive in the Tremendous portal. 

Why am I being asked to enter my address to redeem a Visa?

If you select a Visa prepaid card as your incentive type, you’ll need to enter an address so Visa can verify the transaction, and because most online retailers will require a billing address associated with the payment method. Your personal information is protected by bank-level encryption, and will not be shared with anyone.

If you don’t want to enter your personal information, you can redeem your reward as a gift card instead.

Can I change the reward option or currency after I have redeemed my incentive?

No. Please be sure to select the correct reward and currency before redeeming your incentive. User Interviews cannot reissue incentives if mistakes were made in the redemption process.

Can I combine my Tremendous Incentives into one?

Incentives are distributed per individual study and cannot be combined at this time.

My gift card code is showing as already having been used. Why? 

It's possible your email or computer is not secure, and someone else was able to access your gift card. We issue the gift card codes privately and securely, and are not liable should the gift card be used by another party after we give you the code. We cannot reissue codes, and highly recommend that you immediately add the code to your account using a secure computer.

If you have questions regarding a User Interviews distributed incentive, let us know here and a member of our team can assist!

I was told I was issued an incentive by User Interviews, but I don't have a profile with you. Why?

If you don't have a profile with us but were told you were issued an incentive, it's likely that you participated in a study that is being held privately, off-platform. In these cases, researchers will use our platform to schedule and issue payments. Consequently, you will not have a User Interviews profile or need to create one in order to access your incentive. You'll receive the incentive in your email from compensation@userinterviews.com but if you're still unable to locate it please reach out to our team here for further support.

I've already redeemed my incentive through User Interviews, but I'm still having trouble with my Tremendous reward. How can you help?

We're sorry to hear you’re experiencing an issue with the gift card you received from Tremendous! For further assistance, please contact their support team directly at help@tremendous.com. As your incentive was already redeemed with User Interviews, we won't be able to assist further with any issues you're experiencing when using it.

Why are my Tremendous incentive options limited?

Some reward options may not be available due to not being a part of our contract with Tremendous, or because the incentive amount distributed does not match the denomination the reward requires. Some merchants require a minimum amount to redeem. For example, if you received a $5 incentive and a gift card required a minimum of $10, it would not be displayed to you. Others require specific denominations, and if your incentive amount is not an exact match for the required denomination, it will not display as an option. What you're seeing available to you in your country/currency are the options that we have available for now.

How else can I earn money with User Interviews?

Telling a friend about User Interviews is a great way to earn money in between participating in studies. When a friend signs up and completes their first study, both you and your friend earn a referral bonus of up to $30. Learn more about our participant referral program here.