Help & Support

How do I redeem my "choice of dozens of digital gift cards" incentive?

written by
Courtney Webster
Last updated:
October 3, 2022

Thank you for participating in a study! We hope you enjoyed your experience.

User Interviews distributed incentives are distributed via a "choice of dozens of digital gift cards" and can easily be redeemed on our website. We've detailed the differences between UI distributed incentives and researcher distributed incentives here. To redeem UI distributed incentives, please follow the steps below.

How to redeem a "choice of dozens of digital gift cards" incentive

1. Click the "Redeem incentive" button in your email from or log into your account, navigate to "My Studies", and locate the study you recently completed and click "Redeem incentive".

2. Select your country's currency from the drop-down options and click "Select" next to Reward Link Preferred. Learn more about currency and incentive options.

3. Click "Redeem incentive" to confirm your selections. Please note that incentives redeemed in the wrong currency cannot be reissued.

4. For your Reward Link gift card, a redemption link will be shown on your screen, and the link will be emailed to you via

5. Enjoy!

Gift card codes are issued safely and privately, meaning only you can see them in your email or in your "My studies" dashboard. We will not be able to reissue any codes, especially if they have been shared or already applied. In other words—keep it safe and to yourself!

If the incentive is being distributed by the researcher, you should receive your incentive within 10 business days (Monday-Friday) of your completed session in the incentive type listed for the study.

How to apply your digital Reward Link gift card balance to dozens of other gift card options

  1. Copy and paste the redemption URL into a new window
  2. On the reward catalog page, select the gift card that you want to apply your balance to.
  3. Add that gift card to your cart.
  4. Check out! You'll be emailed your selected gift card code.


Can I get paid out in cash or PayPal instead of a Reward Link?

We currently do not offer a cash-like incentive if UI is distributing the incentives, but are interested in having that option in the future.

Can I change the reward option or currency after I have redeemed my incentive?

No. Please be sure to select the correct reward and currency before redeeming your incentive. User Interviews cannot reissue incentives if mistakes were made in the redemption process.

My gift card code is showing as already having been used. Why? 

It's possible your email or computer is not secure, and someone else was able to access your gift card. We issue the gift card codes privately and securely, and are not liable should the gift card be used by another party after we give you the code. We cannot reissue codes, and highly recommend that you immediately add the code to your account using a secure computer.

If you have questions regarding a User Interviews distributed incentive, let us know here and a member of our team can assist!

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