Redeem your incentive

Who is this article for?
🗣️ Participants after completing a study  
⭐ Only for projects with incentives distributed via User Interviews

Thank you for participating in a study! We hope you enjoyed your experience.

User Interviews-distributed incentives are distributed via a "choice of dozens of digital gift cards" and can easily be redeemed on our website. We've detailed the differences between UI-distributed incentives and researcher distributed incentives (and how to figure out who is distributing your incentive) here. 

If the research team you worked with chose to distribute incentives themselves, your payment will come from an alternative channel. To redeem UI-distributed incentives, please follow the steps below.

How to redeem a "choice of dozens of digital gift cards" incentive

💰Redeem your User Interviews-distributed incentive
1. Click the "Redeem incentive" button in your email from compensation@userinterviews.com or log into your account, navigate to "My Studies", locate the study you recently completed and click "Redeem incentive.”
2. You’ll be redirected to the Tremendous confirmation page. Click “redeem incentive” again.
3. Make sure the correct currency was selected, then choose your reward! Please note that incentives redeemed in the wrong currency cannot be reissued.
4. Depending on the type of incentive you select, you may need to enter additional details. For example, to receive a virtual Visa, you’ll need to enter your name and address to activate the card. Just follow the prompts on the screen and click the blue button to confirm.
5. Once selected, we’ll send you an email with a link for your records. You'll also be able to reference this link on your dashboard later.
5. Enjoy!

Click the "Redeem incentive" button in your email from compensation@userinterviews.com or log into your account, navigate to "My Studies", and locate the study you recently completed and click "Redeem incentive".

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You’ll be redirected to the Tremendous confirmation page. Click “redeem incentive” again.

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‍Make sure the correct currency was selected, then choose your reward! Please note that incentives redeemed in the wrong currency cannot be reissued.

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Depending on the type of incentive you select, you may need to enter additional details. For example, to receive a virtual Visa, you’ll need to enter your name and address to activate the card. Just follow the prompts on the screen and click the blue button to confirm.

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Gift card codes are issued safely and privately, meaning only you can see them in your email or in your "My studies" dashboard. We will not be able to reissue any codes, especially if they have been shared or already applied. In other words—keep it safe and to yourself!

If the incentive is being distributed by the researcher, you should receive your incentive within 10 business days (Monday-Friday) of your completed session in the incentive type listed for the study.

FAQ

Can I get paid out in cash or PayPal instead?

If UI is distributing the incentives, the closest cash-like incentives we offer are Prepaid Visas. Simply select that option when redeeming your incentive in the Tremendous portal. 

Why am I being asked to enter my address to redeem a Visa?

If you select a Visa prepaid card as your incentive type, you’ll need to enter an address so Visa can verify the transaction, and because most online retailers will require a billing address associated with the payment method. Your personal information is protected by bank-level encryption, and will not be shared with anyone.

If you don’t want to enter your personal information, you can redeem your reward as a gift card instead.

Can I change the reward option or currency after I have redeemed my incentive?

No. Please be sure to select the correct reward and currency before redeeming your incentive. User Interviews cannot reissue incentives if mistakes were made in the redemption process.

My gift card code is showing as already having been used. Why? 

It's possible your email or computer is not secure, and someone else was able to access your gift card. We issue the gift card codes privately and securely, and are not liable should the gift card be used by another party after we give you the code. We cannot reissue codes, and highly recommend that you immediately add the code to your account using a secure computer.

If you have questions regarding a User Interviews distributed incentive, let us know here and a member of our team can assist!

How else can I earn money with User Interviews?

Telling a friend about User Interviews is a great way to earn money in between participating in studies. When a friend signs up and completes their first study, both you and your friend earn a referral bonus of up to $30. Learn more about our participant referral program here.