Help & Support

What incentive and currency options are available to participants?

written by
Courtney Webster
Last updated:
May 10, 2023
⭐ New currencies available for Hub incentives! We've just expanded the number of currencies and countries we support, for incentives sent via Research Hub. We now support paying Hub incentives in 17 currencies and 28 countries. Read on for the full list.

When building your study, you have the option for User Interviews to automatically distribute incentives for your team, or your team can manually distribute incentives. If you're unsure about how much to offer participants, check out our incentive calculator for data-backed recommendations.

You can select to have User Interviews distribute incentives, or your team can issue incentives manually.

If User Interviews is distributing incentives...

When you opt to have User Interviews distribute incentives for your team, participants are able to choose from select rewards and currencies when they redeem their incentive after a completed session.

Reward Link is a gift card option allowing the participant to choose from dozens of popular stores, restaurants, services, and experience gift cards. When participants redeem their incentive, they'll be prompted to select which gift card they’d like their funds in. Participants can even split their incentive balance between multiple gift cards, giving them greater flexibility in how they receive their reward!

For Recruit projects, incentives are only available in AUD, CAD, GBP, EUR, or USD. For EUR, we only support payment and the use of incentives in Germany and France.
For Hub projects, incentives are available in AED, ARS, AUD, BGN, BRL, CAD, CHF, CZK, EUR, GBP, INR, PHP, PLN, RON, SEK, USD and SGD. 
Hub incentives are supported in the following countries: UAE, Argentina, Australia, Bulgaria, Brazil, Canada, Switzerland, Czech Republic, Austria, Belgium, Finland, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, UK, USA, India, Philippines, Poland, Romania, Sweden, and Singapore. 

Gift card options may vary by country, but in the US, participants can choose from options like:

  • Amazon
  • Target
  • Whole Foods
  • Starbucks
  • Uber
  • Southwest Airlines
  • StubHub
  • DoorDash
  • Airbnb
  • Home Depot
  • And more!

View terms of service

What currency options are available?

Participants will see the incentive in USD when they apply to the study but can redeem the study in USD, CAD, AUD, GBP, or EUR (for Germany and France) for Recruit projects and AED, ARS, AUD, BGN, BRL, CAD, CHF, CZK, EUR, GBP, INR, PHP, PLN, RON, SEK, USD and SGD for Hub projects. We automatically convert the payment so participants receive their incentive in the correct amount relative to the currency they select.

If my team is distributing the incentives...

What incentives can I offer participants? 

The choice is yours! Popular payments include Paypal, cash, check, a Visa gift card, and store gift cards.

What currency can I offer to pay incentives in?

Incentives are always shown in USD on User Interviews. If your team is distributing incentives and recruiting outside of the US, we recommend making incentives available in local currency.


What is the participant's incentive redemption experience when UI distributes? 

When you mark a participant's session as complete, the participant will be sent an email with a button prompt to redeem their incentive. Participants can access their Reward Link redemption link via their email or from their “My Studies” page. Learn more in our participant incentive experience support guide.

Can I change the incentive amount, type, or who distributes the incentive after I launch my project?

It depends! You can email and your project coordinator can make incentive updates for you. Please note that in order to maintain a fair participant experience, we may not be able to make updates if participants are already confirmed.

Once participants are confirmed, we can only update the incentive type or who distributes the incentive if the same or equivalent incentive is offered. For example, we cannot change a Paypal incentive to a Target gift card, or change a UI distributes incentive to a manually issued incentive unless you're also offering an option of dozens of digital gift cards. The exception is if all confirmed participants have agreed to this update.

Was this page helpful?

Related topics

New to User Interviews? Get started for free.

New to User Interviews?

Start getting paid for your feedback!