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Can you walk me through the recruitment process?

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Last updated:
June 10, 2021

Here are the major steps you can expect during your User Interviews recruiting experience.

YOU: Launch your project

Once you're ready for us to start recruiting for your study, design your project in our platform. We'll ask all the important questions regarding your overview, demographics, and screener. Most importantly, you'll set your requested participant number. This tells us how many people you want booked.

New to research? Check out our UX Research Field Guide.

US: Quick review

Once your project launches, it will be assigned to your dedicated project coordinator. If we have suggestions (both major and minor) that would help create a successful experience, we'll email you. Please keep an eye out and read any messages from That's a human trying to get in touch. If there are no issues, you can expect that we've started recruiting.

US: Find qualified candidates

Typically, we can find you at least one qualified candidate within 24 hours. You'll get daily notifications about our progress. We recommend that you visit your project workspace daily to check for updates, alerts, and messages.

YOU: Approve candidates

Once applicants to your study start rolling in, you can approve them manually or automatically. Approved candidates will be emailed an invitation to join your study.

To account for changing availability, please approve between 1.5-2x as many candidates as you want booked. Don't worry—we'll stop recruiting once we hit your requested participant number.

YOU: Manage your calendar

As participants book themselves, you'll be alerted by email. Keep an eye on your calendar as it fills up. The morning of any sessions, you'll receive an overview of all of your bookings for the day.

YOU: Talk with your users

Keep a close eye on your Messages alerts, especially the day of the study. We will push any questions about the study your way, and expect you to provide assistance when needed. You won't want to miss anything time-sensitive!

YOU: Record participation

To keep track of participant activity, you will be required to mark each participant as "Completed" or "Did Not Show". You will not be charged for anyone marked "Did Not Show" and they will be flagged in our system. We'll use the final attendance to tally up your bill.

YOU / US: Distribute incentives

If you've asked us to distribute incentives for your project, we'll do so immediately after you mark a participant as "Completed". If you will be issuing incentives, please be sure to do so within 10 business days of each session.

Want to know more? Sign up for a private walkthrough of our product with one of our experts.

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