Help & Support

How can I replace a no-show?

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Last updated:
June 10, 2021

Although they happen, no-shows are no fun. But don't worry—you'll never be charged for someone who didn't show up.

Though you won't be charged the recruit fee, we will count the total number of no-shows towards your total confirmed participant count. We do this in order to not assume that you'd like us to replace no-shows. Instead, our system is designed to ask you what you'd like to do!

If a participant no-shows, you'll want to mark this in your schedule. Click the "Did Not Show" button next to their name. The following pop-up module will appear:

If you select "Find a replacement", our system will increase the requested participant number by one, and notify approved participants asking them to book a session. You'll be notified via email when a new session has been filled.

If you select "Don't find a replacement", we won't make any changes to your project.

Before you do either of the above, make sure that you have:

  • Updated your schedule to include plenty of future sessions times.
  • At least 2x as many candidates marked "Approved" you need. If you're replacing one person, you'll need to have at least 2 candidates approved.

Questions? Email

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