Help & Support

How are incentives distributed to participants?

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Last updated:
November 19, 2019

We know that keeping track of payments can be a hassle. That's why we offer the ability to leave that to us.

If User Interviews is asked to distribute incentives...

we'll issue them in the form of an gift code in USD currency. Our team handles any support issues or questions regarding payment.

Here's how it works:

  • You determine the gift code amount you'd like to offer as your incentive.
  • When you mark a session as completed, the gift card will be sent electronically instantly.
  • Participants can access their code in this email or in their dashboard.
  • The incentive total that we cover up front will be added to your bill. A 3% processing fee will be included in your bill if you pay by credit card.

If you or your team opts to distribute incentives...

we will leave the responsibility of issuing incentives to you. Any questions from participants regarding payments will be directed to you.

Here's how it works:

  • When you mark a participant as "Completed", no payment will be issued. 
  • The participant status will move to "Interview Completed".
  • You will be required to issue incentives within 10 business days of each session.*
  • If you require home addresses or account usernames (i.e. for Venmo, PayPal), you will need to collect these from the participants.

*Incentives that have not been issued within 10 business days will be distributed by us and added to your final bill.

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