Help & Support

How do I set up a custom domain for emails?

written by
Melanie
Last updated:
June 10, 2021

Domain authentication, available on paid Hub subscriptions, allows your team to send participants emails with your domain as the sender. Your domain is the part of your email after the "@", such as @userinterviews.com. Once you've authenticated your domain, create sender profiles so emails come from specific teammates, like Melanie@userinterviews.com. Sending emails from a recognizable email address helps participants trust your emails!

What you'll need to setup a new domain

You’ll need a TXT record added to the DNS for that domain (DKIM). DKIM is an encryption key that modern mail providers use to verify that our servers are authenticated to send emails on your behalf. Adding a DKIM record to the domain's DNS will not affect any other DNS records already in place, nor affect sending from the domain/address using a method other than User Interviews. 

For better deliverability, you may choose to set up an additional CNAME record for a custom return-path.

How to authenticate a new domain

1. Log in and navigate to “My team” -> “Domain settings” from the main navigation.

2. Select “Add a domain”.

3. Enter the domain you would like to authenticate.

4. Your domain will appear under “Authenticated domains” in a pending status. To retrieve the relevant DNS records you or your team will need to make, select “Authenticate" for the domain.

5. The authenticate dialog contains details of the DNS records that will need to be made in order for us to authenticate sending on your behalf. Please note record “Type”, “Host name”, and “Required value” and enter this information in the respective fields at your DNS host. The CNAME is currently optional (though recommended) for us to authenticate your domain.

6. Continue to check your domain status until the records come back green. Please note that DNS record changes do not take effect the instant you enter them and need to propagate through a network DNS servers. While we generally expect this propagation to take less than 20 minutes, it can take up to 48 hours in some cases.

7. Your domain has been authorized! You can now set up sender profiles so emails can come from you or your teammates.

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