Browse Researcher Support

Set up or change your subscription plan

Learn more about our subscription pricing and who to contact to set up or change your plan.

New here? Best practices to keep in mind!

PAYGO and the Student Experience: Get Started with UI

How Pay-As-You-Go (PAYGO) and student researchers can achieve simple, flexible recruitment with User Interviews.

Track and manage participants through your project

How to approve and invite qualified candidates for participation in your research study.

How to launch a new project

Learn how to launch a project in User Interviews

I launched my project. Now what?

What project settings can be edited once a project has launched?

Once a project has launched, some settings can only be edited by your project coordinator.

How do I pause, close, or cancel a project?

Whether your recruitment plans have changed, or you're all set, wrapping up a recruit is pretty straightforward.

What are best practices for managing a Hub project?

Tips and tricks for managing a Hub project and your own participant panel

Track and manage participant progress for your unmoderated project

Easily monitor the progress of your participants as they move through the stages of an unmoderated project.

How can I access participant profiles and data while recruiting for my project?

Find all the user data you need to make the right recruiting decisions in participant profiles.

How can I edit incentives after launching a project?

Modify the incentive amount for your entire project or for an individual participant, depending on your use case.

Manage projects with multiple phases

Best practices for running multi-phase or multi-day studies with User Interviews

User Interviews acquisition by UserTesting: Customer FAQ

User Interviews is now part of UserTesting. As a UI customer, nothing changes for you today. Here, we cover key customer FAQs.

I'm not interested in these studies—how can I find studies that fit me?

Coming across studies that don't feel like a good match? Here's how to help find studies that interest you.

Create email template sets to manage participant communication

Add your own voice to our automated emails with custom email template sets.

AI-powered Research Analysis in User Interviews

Accelerate insights with high-quality transcripts, traceable observations, and powerful analysis in the data grid

What are best practices for building a screener survey?

Screener surveys are key to a successful user research study. Get the most from your screener survey using these tips and best practices.

How can I edit my screener survey?

Editing your screener survey is easy! Here are some best practices to do so.

How many questions can I or should have on a screener survey?

The perks of keeping your screener short-er.

How do I reuse past screener surveys in new projects?

When launching a new project, copy the screener from your team's past projects.

What is Premium Screening (AKA "Double Screening")?

Contact screener-qualified participants by email or phone, or review video responses to a custom prompt before approving them for your study

Best practices for setting up an unmoderated study in Research Hub

Did you know you can run surveys & usability tests with User Interviews? Learn how to recruit & manage participants for unmoderated studies.

Run multiple 1:1 interviews at the same time

Need to host more than one interview at the same time with different locations and moderators?

Are study incentives taxable income?

For U.S. participants, the IRS requires study payments totaling $600 or more to be reported on tax returns.

Track budgets, monitor activity, and prove impact with Reports

Stay on top of research happening at your company with instant visibility into org-wide research activity, spend, and impact

Customize your organization's branding

Customize your organization's branding by uploading a logo and creating custom email themes

How can I contact the study researcher?

Contacting the researcher about a study you will be participating in.

Learn how and when you'll receive your incentive payment

Who's distributing your incentive, what reward options are available, and when to expect your payment.

Cancel or reschedule your session

How to reschedule or cancel your research session (while avoiding penalties or disqualification from future participation!).

Use redirects to track participant progress on unmoderated tasks

Using testing tools for unmoderated research? Set up integration redirects to track participant progress on surveys or tasks.

Set your availability and manage your research calendar

How to add and edit sessions on your project calendar for seamless scheduling across distributed teams and various study types.

Set a time limit for participant responses

Set a time limit window for participants to complete unmoderated tasks

Redeem your incentive

Choose from dozens of digital gift card incentives as a thank you for your time and participation in research.

Schedule a demo of User Interviews

Book a demo of our product for you and your team.

AI Recording, Transcription, and Session Analysis for Moderated Interviews

Easily review your moderated 1:1 interviews with video recordings, searchable transcripts, and session breakdowns all within User Interviews

Create a Researcher account

Ready to get started recruiting with User Interviews? Here’s how to set up your account and login.

Edit your Researcher account details

How to edit the contact, billing, availability, integrations, and other details on your Researcher account.

What tools do you recommend for conducting user research?

Tools for conducting user research

Get product validation within a day with User Interviews

How do I create and edit email themes?

Our email themes allow you to create emails that reflect your brand.

UI vs. Researcher—who's who?

Participants will get communications from and be able to contact two parties: the User Interviews support team and research team for a study

Set up roles and permissions for your team

Ensure the right level of access with team roles and permissions

Set up approved payment methods for your team

Designate which payment methods your team can select at project launch

Live chat with our project support team for real-time help

Reach out to our support team in-app and get quick real-time support!

How to navigate User Interviews

Learn the ins and outs of our unified workspace for research design and panel management.

Learn about User Interviews’s free trials and free plans

Limited free trials of Hub are available through Sales. Our legacy free Hub plan was discontinued in May 2024.

Get Premium Support for personalized help with UI

Learn how to access our Premium Support add-on and what it entails.

Get help with common Researcher login issues

Having trouble logging into your Researcher account? Here’s how to troubleshoot and resolve the most common login issues.

Research Hub Quick Start Guide

Research Hub is your research CRM. This guide will get you started creating studies, adding users, and organizing your panel.

Get familiar with our new navigation design

We’ve elevated the look, feel, and structure of our interface to improve your experience researching with UI. Here’s what’s changed.

Connect the Webex integration to create and share meeting links

Learn how to connect, disconnect, and update Webex meeting links in User Interviews using our integration.

Use the Alchemer integration to track participant progress on surveys

Using Alchemer for unmoderated research? Set up the integration to track participant progress on surveys.

Use the UserZoom integration to track participant progress on unmoderated tasks

Using UserZoom for unmoderated research? Set up the integration to track participant progress on surveys or tasks.

Use the Optimal integration to track participant progress on unmoderated tasks

Using Optimal for unmoderated research? Set up the integration to track participant progress on prototype tests, surveys, and other tasks

Use the Maze integration to track participant progress on unmoderated tasks

Using Maze for unmoderated research? Set up the integration to track participant progress on surveys or tasks.

Use the Lyssna integration to track participant progress on unmoderated tasks

Using Lyssna for unmoderated research? Set up the integration to track participant progress on surveys or tasks.

Use the UserTesting integration to track participant progress on unmoderated tasks

Using UserTesting for unmoderated research? Set up the integration to track participant progress on surveys or tasks.

Use the Salesforce integration to sync customer data directly from Salesforce to your Hub panel

Keep participant data fresh for effortless targeting and segmentation in Hub

Connect the Microsoft integration to streamline scheduling and meeting links

Use our Microsoft Teams and Outlook integrations to automate scheduling, meeting links, and moderator assignment

Use the Sprig integration to recruit high quality participants for concept tests, usability tests, and surveys

Run studies with the confidence that you’re always testing with the right users, all within one streamlined workflow.

Use the Qualtrics integration to run surveys while recruiting with User Interviews

User Interviews + Qualtrics: a flexible survey solution paired with the highest quality respondents

Use the Loop11 integration to run usability tests while recruiting with User Interviews

Our Loop11 integration streamlines end-to-end user research. Connect accounts to unlock lightning fast recruiting for usability tests.

Use the Typeform integration to run engaging surveys while recruiting with User Interviews

If surveys are part of your toolkit, you can use User Interviews and Typeform together with our new integration. 

Use the SurveyMonkey integration to automate participant tracking for your surveys

If surveys are part of your research toolkit, you can now use User Interviews and SurveyMonkey together with our integration.

Use the Lookback integration to run end-to-end user research

Our Lookback integration streamlines end-to-end user research. Recruit participants with UI, then seamlessly connect with them via Lookback.

Connect or disconnect your calendar with the Google integration

Our Google integration helps you manage meeting links for moderated sessions, and sync your calendar for easier scheduling.

Connect the Zoom integration to create and share meeting links

Learn how to connect, disconnect, and update Zoom meeting links in User Interviews using our Integration.

Use grid (matrix) questions in your screener to combine multiple subtopics into a single question

Create screener surveys faster with a question structure that easier for participants to complete

Uplevel research quality across your org with a shared screener question bank

Build screeners faster with reusable templates, share vetted questions, and standardize participant data across studies

Submit feedback on participants

We ask you for participant feedback after every completed research session. Here’s how (and why) that feedback is collected and used.

Learn how UI builds a high-quality participant audience

How User Interviews maintains our high-quality participant audience.

Add video screening to your project

Prompt participants to record a video response during the screening process—the fastest insight into their experience on a topic.

Video screening tips & what to expect

Upload a video of yourself answering a specific question as part of the screening process

Review our fraud deterrence policies

Learn how we deter fraud and how to make a report if you suspect a participant is fraudulent.

Use a prepaid balance to pay for your studies

Make paying for projects simpler by setting up a prepaid balance with User Interviews.

View or edit the requested participant number

Recruit your ideal sample size for research by requesting a specific number of participants from User Interviews.

Set branding and communication defaults for your team

Help the whole research team stay on-brand when communicating with customers about research.

Choose from dozens of currencies and incentive types

Pay your research participants in flexible currency options and incentive types.

Send bulk emails to your Hub panel

Use Hub emails to communicate regularly with your research panel to keep them engaged

Does User Interviews charge sales tax?

To ensure compliance with local tax laws and regulations, User Interviews is registered to collect sales taxes in certain US states.

How do I recruit participants from specific locations for a remote study?

Target candidates from cities, states, and countries.

What policies should I be aware of as a participant?

How can I customize my view of the Hub participant table?

As the number of columns in your Hub participant table grows, learn how to hide and reorder columns to make the Hub panel work best for you.

Research Hub Part 3: Customizing Hub For Your Users

Customize Hub so your users have an on-brand experience when participating in your research studies.

How does the messages tool work?

Easily get in touch with participants one-by-one or as a group.

Research Hub Part 2: Managing Your Panel

As your panel grows, learn how to organize and segment your customers enabling you to quickly find the right participants for your studies

How can I add confirmed sessions to my calendar?

What is email two-factor authentication (2FA) and how does it work?

How soon after launching a project can I book my first session?

Research Hub Part 1: Building Your Panel

Learn how to grow your research community with Research Hub. Import customer data, create opt-in forms, and send invitations to studies.

Customize and preview participant emails on your Hub project

Edit and preview all of the communications your users will receive to ensure a great participant experience

How do I delete my participant account?

No longer interested in our service? We make it easy to delete your account.

What are some best practices for using skip logic?

Skip logic best practices & good-to-knows!

Extend your study

How to extend a study beyond the originally scheduled timeline.

Invite past participants from former studies to current studies

Inviting past qualified, approved, and completed participants to future sessions.

How can we update the company name or domain on our account?

Here's how to update your company name and/or domain association.

Invite participants to sign up for a Research Hub project

3 methods to invite research participants to sign up for a study

How are columns updated when I upload a new CSV to my panel?

Uploading new data to your panel, as well as how columns can be mapped or created.

How can I contact your support team?

Getting in touch with the User Interviews support team.