Available on premium and enterprise Hub subscriptions, sender profiles allow you to customize the sender email address and name automated emails are sent from. Users appreciate getting emails from those they're familiar with, so setting a sender profile is a great way to help build trust with your panel.
You can also keep your tone and voice consistent with personalized messaging in an email template set, and update the look and feel of your emails by creating an email theme. Both premium email features are included as part of paid Hub subscriptions!
Note: Researchers must authenticate a sender profile domain before creating sender profiles with their email account. You may need assistance from your IT team to help you set this up
1. Under the "My Team" section, click "Domain Settings".
2. To create a new profile, click "Createa profile" and type in a full email address. Select, "+ Verify new email address" and save.
3. To update an existing sender profile, click "Edit" next to the profile you'd like to update. If you would like to delete a sender profile, please email email@example.com.
4. Your sender profile can now be applied to new and existing projects!
Team admins have the ability to set a default sender profile for their research team.
To set this default behavior:
Absolutely! This setting can be changed on a project, in the builder, or in the team settings at any time.
If the project owner has not created a sender profile with their account email, we will pre-populate the sender profile with a collaborator on the project. If there are no coordinating sender profiles between the project owner and collaborators, no profile will pre-populate in the builder. A profile will need to be created or selected by the project owner before launching the project.