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October 3, 2018
Speed up your research recruiting time with these tips to find quality participants.
Your participants are likely not intimately familiar with the subjects of your research, so, it’s up to you to tell them what’s going on. You don’t need to have all the details up front—in fact, you don’t want to—but providing a clear, concise message can help get people’s attention. What is it that you’re doing? Why do you want to speak with this person? What’s in it for the participant? Think incentives, but also why it might be fun, educational, or help you create a better product for them.
Half your inbox is probably filled with automated messages, spam, or cold emails. I’m constantly monitoring the emails I get to avoid sending the kinds of emails I, myself, don’t like. My time is precious, your time is precious, and your participant’s time is precious. Hit the important questions—What’s the point of the study? When is it? Where is it? What makes someone a good fit?—then move on.
Fitting your core message into your subject line can be tricky, but no open, no participant.
Personalization helps. If you can add their first name, that’s great. Or focus on things like job title, that are personal to them, but applicable to the entire audience you’re inviting. In our recent research invitation, we pulled the participant’s job title into the subject line (i.e. “We want to talk to researchers”) to help drive more opens.
How about throwing in an emoji or two? ✅💯📈🤯 Emojis are humanizing, fun, and they work.
If you have the ability to try a few options, consider testing different subject lines for the same study to learn what kinds of messages work best with your audience and various types of studies.
You’ve nailed down who you want to speak with, and your direct email outreach isn’t turning up as much interest as you need. If potential participants are looking at your company newsletters, include a way to sign up for your study there. If you have an account management or success team, ask them to help send out notes to your clients to gauge interest. Can you add a signup to popular areas of your website? Research Hub creates a link for each study that you can share with anyone, anywhere, to invite them to your study. Invite participants where they are.
Cash always works. However, you might find that your users find some benefit from unique offerings, like free trials or exclusive access to new features. Is there something you could offer them that they’d find valuable? We had a great response to our offer for a free month of Research Hub in our current study at User Interviews. Find the right incentive, and don’t be shy about sharing it.
Sometimes you need to be flexible. If location isn’t required, try changing your session format to remote to cast a wider net. If some demographic or other criteria are very specific and limiting your reach, see if you can make some allowances. You shouldn’t veer too far off course, but occasionally a little flexibility can bring in surprising participants you didn’t know you’d need.
Each situation is different. We’re big fans of trying new things. Perhaps you’ll find a new way of doing things that will open your research up to a wider world of awesome participants. We’d love to hear your tips for getting a great response rate. Share them with us on Twitter.
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Melanie Albert is the VP of Operations at User Interviews. She's managed thousands of research studies and knows a thing or two about how to find great participants for user research.
July 2, 2020
Decide on the right screening criteria, write non-leading questions, avoid professional testers, and identify the right mix of great research participants.