Explore User Interviews in Action

User Interviews uses a multi-layered verification system to ensure participants are real, qualified humans. This includes:
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• Identity & account validation: We verify participants’ phones and emails, use device fingerprinting to prevent duplicate accounts, and IP and geolocation checks to detect fraud before it reaches your project.
• Behavioral & quality signals: We are continuously monitoring participant activity for suspicious patterns like speeding through applications or copy/pasting answers into screeners. Profiles include a detailed work history, past participation data, ratings from other researchers, and other reliability indicators so you can confidently vet experts, niche audiences, and general consumers.
• Active fraud monitoring: With automated detection for bots, fraud farms, and duplicate accounts, as well as a dedicated internal team reviewing anomalies, you can feel confident that your projects are safe and secure with User Interviews. 
• Advanced screener survey tools: Your screening process is an important line of defense in stopping fraud before it reaches your study. Our screener survey builder and premium screening add-on allow you to check for consistency and expertise across all applications.

For a deep-dive into what you can do to deter fraud in your research, take our Preventing & Recognizing Fraud course on the User Interviews Academy.

User Interviews integrates with a wide range of tools to streamline scheduling, research, and collaboration, including:
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• Scheduling & communications tools like Calendly, Google Calendar, Outlook, Zoom & Google Meet
• Survey & unmoderated research tools like UserZoom, Typeform, SurveyMonkey, Qualtrics, & Loop11
• Team workflow & project management tools like Slack, Miro, and Notion
• Advanced integrations by request or using the API

To learn more about all the ways in which you can integrate your toolstack, take our Integrations with User Interviews course on the UI Academy.

User Interviews supports a wide range of research methods, including:
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• Moderated interviews
• Usability testing
• Diary studies
• Surveys
• Concept tests
• Accessibility research
• Longitudinal research
• …and more!

Whether you’re running early product discovery, UX research, customer insights, or large-scale AI training, you can recruit the right audiences and manage everything from targeting to incentives in one platform.

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Learn best practices for unmoderated studies with User Interviews with our 5-lesson Academy course.

Yes. User Interviews adheres to industry-standard privacy and security practices to protect participant and customer data. We are SOC 2 Type II compliant, GDPR-aligned, and follow strict data handling, access control, and encryption protocols. We only collect the information necessary to power your recruitment workflows, and you have full control over what data you request from participants. Our team continually reviews and updates security practices to meet evolving regulations and customer needs.

User Interviews offers multiple layers of support so you’re never stuck, including:
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• Human support when you need it from our live support chat and customer success team
• Self-serve education & training with the User Interviews Academy, Help Center, and in-app product tours and tooltips 

Community & ongoing enablement with regular product announcements and webinars; templates, tools, and best practices for every research method; as well as our blog and Field Guide