Help & Support

How can I contact the study researcher?

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Last updated:
October 3, 2022

You will only be able to contact a researcher if you have been scheduled for their study. After you've been scheduled, you may need to contact the researcher for a number of reasons, such as:

  • rescheduling your session
  • instructions or details about the study
  • troubleshooting issues with an app or service
  • parking, arrival, or contact information
  • general questions about the study itself

All confirmed participants who have been booked for a study can use our Messages tool to contact the researcher directly. This tool is designed as a chat box. We'll send you an email when you have a new message or reply.

How to use our Messages tool to contact a researcher

You can access your Messages tool from your participant profile. Here is how to find it:

  • Log into your account.
  • Click "Messages" in your header to access the tool. The header of the Messages tool will say "Your Inbox".
  • Select the study that you need access to from the drop-down.

  • Once you have selected a study, our chat tool will open. Messages from the researcher will be left-aligned. Messages from you will be right-aligned.
  • Craft your message in the open field at the bottom. Press "Send" to, well, send it!
  • You'll receive an email (and text if you opted in) notification when you have new message from a researcher. You must reply through the Messages tool!

Here's another quick tip. A unique link to the Messages tool can be found in every confirmation email. Scroll to the bottom of your confirmation email to find this button:

Please give researchers up to 48 hours to reply to any message. Keep in mind that many of our researchers do not check messages after normal business hours or on weekends. If you have not heard back from a researcher 48 hours after your message (not counting weekends), reach out to us here for support!

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