Help & Support

How can I contact the study researcher?

How to get in touch with the researcher organizer(s) about questions, comments, or if you need assistance during the study.

written by
Melanie Albert
Last updated:
December 17, 2018

User Interviews handles recruitment for our clients. However, once you are confirmed for a study, we try to keep all communications between the participant and the study researcher.

Our Messaging tool is designed to do just that. It will send messages directly to the study researcher. You can think of this tool as a chat box.

Here's how to find the messaging tool when you log into our account:

  • Log in to your account.
  • In the top righthand corner, click "Messages". This will take you into your message tool which allows your to communicate directly with the researcher.
  • From the drop-down, select the project you need to cancel.
  • Craft a message and click "Send".
  • If the researcher replies, you'll be sent a text alert, asking you to sign back in to view it.

You can also find a link to the messages tool in your study confirmation email. It looks like this:

If you run into any issues or do not get a response from the researcher within 1 business, email our team at

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