You will only be able to contact a researcher if you have been scheduled for their study. After you've been scheduled, you may need to contact the researcher for a number of reasons, such as:
All confirmed participants who have been booked for a study can use our Messages tool to contact the researcher directly. This tool is designed as a chat box. We'll send you an email when you have a new message or reply.
You can access your Messages tool from your participant profile. Here is how to find it:
Here's another quick tip. A unique link to the Messages tool can be found in every confirmation email. Scroll to the bottom of your confirmation email to find this button:
Please give researchers up to 48 hours to reply to any message. Keep in mind that many of our researchers do not check messages after normal business hours or on weekends. If you have not heard back from a researcher 48 hours after your message (not counting weekends), reach out to us here for support!