Help & Support

Can I be invoiced for my project?

Rather be invoiced? You got it.

written by
Melanie
Last updated:
April 3, 2020

Companies with a subscription payment plan are welcome to request invoicing as an option for their projects. To enable this, email projects@userinterviews.com.

Once invoicing is turned on, you'll notice a new payment method for your projects during the launch phase:


Invoice timeline

Invoices are emailed 3 business days after your final session. Projects can only be closed if all participation has been recorded, meaning each participants has been marked either "Completed" or "Did Not Show".

We ask that invoices are paid within 30 days of when they have been created and issued. Once a project has been billed, invoices and receipts can be downloaded from the project's manage page (here's how).

Adding recipients to invoices

Project owners will be automatically sent invoices. We can add cc's on an account, but cannot change the recipients for each project. If you want someone to get invoices, we can add them and they will get all future invoices until we remove them (if needed). To update contacts or cc's, email billing@userinterviews.com.

Adding PO #s to invoices

Our invoices are automatically generated and our customization is limited. If you need us to reference a PO number on your invoice, you must include the PO # in your project's internal title before the final session date.

Adding custom notes to invoices

Our invoices are automatically generated and our customization is limited. If you need us to reference a custom note, you must send your request to billing@userinterviews.com before your final session takes place.

We are unable to edit invoices once they have been created and sent.

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