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How can I deactivate or delete my account?

Need to deactivate a researcher account? We can help.

Our team can assist with deactivating your account. Please email us with the following information:

  • The email address associated with the account you want to deactivate
  • Any necessary billing updates (ex. removing a credit card from your account)
  • Any projects that need to be transferred to a new project owner

A project coordinator will be in touch within a few days with any follow-up questions and to confirm the deactivation.

Looking to delete a participant account? Check out this support page.

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