UserTesting is a tool that helps you see, communicate with, and get feedback from research participants as they interact with your apps and products. UserTesting is one of many platforms designed to help researchers in their quest to make better informed, customer-centric decisions.
While there are many satisfied UserTesting customers, the platform isn’t for everyone. Some want a less expensive alternative; others have complained about encountering too many “professional testers” (research participants who lie about their background and experience in an effort to get the test incentive provided) on the site.
As of when we wrote this article, UserTesting has only two pricing plans (the exact cost is not made public). The first one allows for up to 15 video sessions, a solid option for individual users. If you want more than that, you’re forced to upgrade to the Enterprise plan.
In this review, we’re going to look at 20+ alternatives to UserTesting.com. There are two basic categories that these tools fit into:
There are many different kinds of user testing tools out there. Some will find and schedule participants, then run tests. Others require the end-user to bring their own participants. We hope that you’ll find the right tools for your needs while browsing this list.
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Since we wrote the list, we thought we’d introduce ourselves first. (You didn’t really expect otherwise, did you?)
The User Interviews platform matches participants for you based on your provided criteria and screener questions. You can review profiles then accept or reject participants who initially qualify. We also handle scheduling and incentive payments to give you more time back in your day. Our customers report speed, ease of use, and high participant quality as the best things about our platform.
The overall setup process is quick, automated, and streamlined. On average, we have participants for you to choose from just 3.5 hrs after you submit your listing and screener questions.
Participant quality is high because we actively work to identify and block “professional testers” who lie about their background to get money. This means you’re more likely to get better data from your research participants. We also have ways to reduce no-show participants.
In addition, you can screen participants at a highly granular level based on characteristics such as ‘recently engaged’ or ‘Spotify Users.’ So if you’re looking for “moms located in Chicago who cook meals for their family,” we can find that.
User Interviews is an ideal choice for companies and research groups who are looking for an affordable, streamlined, and automated tool that will help them find, schedule, and compensate highly qualified participants.
If you’re ready to start a new study, sign up for User Interviews. We only collect payment on completed sessions with participants.
UserZoom gives you the ability to understand user needs before creating a new product or building a new service. In addition to UX researchers, it’s also designed to help product managers, designers, and marketers extrapolate intelligent insights.
UserZoom focuses heavily on finding the right participants for your research. They accomplish this through their fully-integrated participant sourcing engine. If you prefer to source your own users, you can invite them through a multitude of channels such as QR codes, emails, and social sites, to name just a few.
Mechanical Turk (MTurk) is an online marketplace that connects researchers with a huge pool of participants. It has a robust set of filters that allow users to drill down granularly from a huge pool of participants.
There’s also a powerful API that enables companies to access the marketplace programmatically and connect participants to any platform of their choice.
With MTurk, you only pay for what you use. This helps keep the costs down and avoids the need for recurring monthly subscriptions found in other UX testing and research tools.
Microworkers is a Mechanical Turk alternative that provides ready-to-use templates to assist in getting your survey or task up and running as quickly as possible.
Users can have the participants perform a wide range of tasks such as monitoring ads on a website, data mining mobile phones, and taking one of many different surveys, to name just a few.
Alpha focuses on allowing development teams to quickly and easily get user feedback on their development processes. Alpha provides access to over 100 million B2B and B2C users worldwide.
It comes with a set of tools that can help validate your approach to the marketplace or better understand the challenges of your users. One of the more popular features is the Experimentation Engine, which helps transform ordinary questions into ones that will elicit actionable insights from testers.
These tools will help you test and analyze your website or mobile apps. Some of them will allow you or your web developers to identify and fix various UX issues, while others will allow your customer service department to co-browse your website in real-time with customers. Many of them work well together, so consider ways you could use them to improve your entire research process.
TryMyUI is a user testing and user research platform that allows you to watch videos of participants as they use your website. They also provide narrated video and written survey responses that will give you and your team the information you need.
Users choose from a pool of thousands of participants and filter down to such traits as gender, education level, employment type, and social network usage, to name just a few.
One of the more popular features of TryMyUI is how versatile it is. Users can test websites, mobile phones, web apps, mobile apps, and even competitor’s websites. It works with HTML, iOS, Android SDK, and comes with a robust tool set that provides valuable insights.
ATryBox is an all-in-one user testing tool that gives you the ability to find participants, run tests, and analyze the results. They do this through a robust dashboard that helps you set up surveys, on-site and phone interviews, video recordings, and one-on-one personal meetings.
ATryBox will also manage payments and send out 1099 forms to the participants. If you’re worried about confidentiality issues, ATryBox has you covered: they require every tester to sign a non-disclosure agreement at sign-up.
Wevo helps you determine why visitors aren’t converting, then generates a list of conversion optimization recommendations. It accomplishes this in part by creating a panel of around 150 users. There are over 170+ filter criteria, which helps ensure participants will closely match your target audience.
Wevo will also run your test by scoring, filtering, and analyzing responses from the participants. It will then come up with a list of recommendations that are based on audience reactions, expert analysis, direct quotes, and key insights.
dscout provides a candid snapshot of your customers’ experiences through video, surveys, images, and text. It focuses heavily on the user experience. This is best exemplified in the mobile video aspect where users can give feedback while out and about.
This in-context research offers a more organic way of looking at the user experience as the tester is using your product in real-time.
Dscout pulls from an existing pool of “scouts” (participants who are willing to help out in studies). This makes it a great choice for companies who are looking for an all-in-one tool that offers both finding and testing.
Userbrain focuses on easy to use remote user testing. They accomplish this through user videos, audio comments, wireframe, and live site testing.
The videos are anywhere from 5 to 15 minutes long and offer intelligent insights into user pain points. Userbrain also offers a world-wide pool of participants to choose from. This allows users to pick and choose only those testers who closely match their ideal parameters.
Userfeel is a tool that helps with remote usability testing. It’s designed to quickly help web dev teams determine user issues such as slow speed, poor UX, or difficulty in performing a task. Userfeel is unique in that it can test mobile apps as well as websites.
Videos are taken of each tester performing the requested actions. Having video insights can help the team highlight the most critical issues with the design or UX. They can test on any device, from websites to iOS and Android applications.
Loop11 gives researchers the ability to run powerful navigational and usability tests on any website. It records both audio and video from which users can extrapolate intelligent insights regarding the UX and design.
Loop 11 offers a complete testing framework. Wireframe, A/B, prototype, and user testing are all included. In addition to testing UX and design, the aforementioned tests can also help with product design, direction, and development.
SessionStack offers a set of robust tools to help testers figure out a wide variety of website usability issues. It logs all browser actions so that the devs can faithfully replicate issues. This is invaluable as most bug reports come with little to no information on how to replicate.
Users can also co-browse with customers in real-time. As the session progresses and bugs and issues are found, the user can create a support ticket in real-time that’s immediately sent off to the IT department. SessionStack can help your customer support department solve customer issues in real-time.
Preely allows researchers and devs to create unmoderated remote user tests. Users can give feedback in a net promoter score, free responses, ratings, or multiple choice answers.
Users can select from one of several different tests such as navigation, simple click, first-click, and five-second. Preely also comes with a very robust analytics dashboard which enables users to extrapolate intelligent insights into the user experience.
Validately aims to help simplify the user recruiting, testing, and result analyzation process. They accomplish this by managing the logistics of user test recruitment. All you need to do is provide them with your availability and test participant criteria, and they will do all the rest.
They will source and schedule the right testers, arrange the technology, and perform same-day confirmations. Validately will also backfill extra testers and even payout incentive payments.
It’s a great tool to perform moderated and unmoderated research studies, no matter what niche or industry you’re in. You can also test on desktop or mobile, which offers greater flexibility and easier tester recruitment.
UserLook Recorder records user sessions with just a simple link. It’s free and easy to use.
Simply send your users a link, and in a matter of seconds, they can start recording their voice and screen after performing tasks or answering a set of survey questions.
The videos are then automatically uploaded without the need to download external testing software.
Rayfeed helps devs and designers make better decisions, fix problems, and improve the usability of their websites. They accomplish this through audio and video recording of user testing sessions.
It’s designed to be easy enough that anyone can use it as there is no coding required. Simply create tasks in a bubble that’s reminiscent of a mind map, send out a link to participants, and Rayfeed will record the audio and video. Users can log in using any browser or OS to review the recordings.
Ethnio helps both large and small research teams streamline their participant recruiting, scheduling, and incentives. It’s up to you to source participants. Fortunately, Ethnio helps you by showing you how.
Session Replay (by Freshdesk) is an automated script that records user sessions. It comes standard with Freshdesk software. This is useful for such businesses as eCommerce websites who find themselves fielding a lot of customer UX problems.
If the customer sends in a trouble ticket, you or your devs can view the customers’ sessions with just a single click. This will replicate and help narrow down the problem so you can fix it in record time. You can also view important user information such as browser, OS, and even their geographical location.
Hotjar allows you to look at website user behavior through heatmaps, video recordings, and conversion funnels. As a result, you’ll be better able to understand where your users are dropping off and what problems they’re having with your site.
Hotjar also provides user feedback in the form of feedback polls, instant incoming feedback, and surveys. You can even recruit test users and collect important customer data such as email, age, phone number, and even cities directly from your own website.
VWO is a UX-focused company, but they also have a user session recording feature that allows you to record all user actions on any given page. This helps resolve checkout, shipping, or other usability issues.
One of the more popular features is the VWO Insights. It combines heat maps, surveys, and user session video recordings to help diagnose problems and improve the UX.
Overall, VWO requires a slightly advanced knowledge level to get the most out of it. However, their documentation and support staff are very responsive and can help quickly sort out any issues or answer questions you might have.
YesInsights gives users the ability to create powerful Net Promoter Score and simple one-question surveys in a matter of minutes.
There is no coding knowledge required as it’s a simple one-click install. YesInsights can provide important information that regular analytics platforms can’t — such as the “why” behind certain reasons or actions.
Testers can deliver the survey on a website or via email. YesInsights integrates with a wide variety of email services such as Mailchimp, Drip, and AWeber, to name just a few.
As you can see, there are many UserTesting alternatives; choosing the right one depends on your needs.
Do you have time to source participants? Do you want a tool that makes testing easy? A number of the tools we listed work well together — it’s up to you to decide which of them best serve your needs and the needs of your organization.
Note: Want to start user testing but don’t want to spend hours finding the right participants? We’ll find them for you. Get started for free on User Interviews today.
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