Help & Support

What is participant email two-factor authentication (2FA)?

written by
Courtney Webster
Last updated:
June 15, 2022

We are offering email two-factor authentication (2FA) in June 2022 to bolster security for all participant accounts who choose to enable this feature. Enabling 2FA helps you secure your account and protect those well-deserved incentives.

To opt in now: 

  1. Login to User Interviews by entering your email and password and navigate to your Participant Profile.
  2. Scroll to Security Preferences and check the box to “Enable two factor authentication”.

What is email 2FA?

Two-factor authentication is a common security measure that companies implement to protect their users’ accounts. It asks for an additional piece of evidence that the person attempting a login is who they say they are. 

Email 2FA is triggered by new login attempts. We will send a one-time code to the email address associated with your account, which must be entered in the login process to proceed.

How do I opt in to 2FA?

2FA will be enabled across every participant account over the next few months. For early access to this feature, you can opt in via your participant profile following the steps above.

When will I be asked to verify?

You will only need to perform this verification step 300 days after your last successful login or when logging into a new device. New devices will trigger an additional verification request once this is enabled.

How do I login with 2FA enabled?

1. Login to User Interviews by entering your email and password.

2. A two-step verification screen will appear, asking for your verification code.

3. Check your email (and spam) for a message from passwords@userinterviews.com.

4. Enter the 6-digit code into the verification screen to complete your login.

What if I don’t receive the code?

Please check your email and spam folder for a message from us. If you can’t find it, please contact support@userinterviews.com for support.

Why isn’t my code working?

Please note that this is a one-time code that expires after 30 minutes. After it expires, you will need to go through the login process again to generate a new code.

If you have any questions, reach out to our support team by emailing support@userinterviews.com

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