All participant accounts are automatically enabled in email two-factor authentication (2FA) to bolster account security. 2FA will help keep your account secure and protect those well-deserved incentives.

What is email 2FA?

Two-factor authentication is a common security measure that companies implement to protect their users’ accounts. It asks for an additional piece of evidence that the person attempting a login is who they say they are. 

Email 2FA is triggered by new login attempts. We will send a one-time code to the email address associated with your account, which must be entered in the login process to proceed.

Can I opt out of 2FA?

Yes, you can. Visit your Edit Profile page, navigate to the Security tab, and uncheck the box to opt out. Please remember if you opt out of 2FA, you will be reducing the security of your account.

When will I be asked to verify?

You will only need to perform this verification step 300 days after your last successful login or when logging into a new device. New devices will trigger an additional verification request once this is enabled.

How do I login with 2FA enabled?

1. Login to User Interviews by entering your email and password.

2. A two-step verification screen will appear, asking for your verification code.

3. Check your email (and spam) for a message from passwords@userinterviews.com.

4. Enter the 6-digit code into the verification screen to complete your login.

What if I don’t receive the code?

Please check your email and spam folder for a message from us. If you can’t find it, please contact for support.

Why isn’t my code working?

Please note that this is a one-time code that expires after 30 minutes. After it expires, you will need to go through the login process again to generate a new code.

If you have any questions, reach out to our support team by emailing support@userinterviews.com.