Help & Support

I'm having trouble logging into my account.

In most cases, login issues are due to forgotten passwords (because it happens to all of us!). Below are steps for how to reset your password.

Resetting Your Password

Visit the sign-in page for participants on our website. If you need to reset your password, click "Forgot Password?". You'll be redirected to a page that will ask you to enter your email address. Be sure to use the email address associated with your account. 

Once you've entered your email, click "Send Reset Code".

Check your email for our "Password Reset" message. You can do two things:

  • Copy and paste the reset code in our platform when prompted.
  • Click the link located in the following sentence: "You recently requested a password reset. Please click here to create a new password". You will be asked to create and confirm a new password. Click "Update Password". You should be able to log in with your new password immediately after completing these steps.

Both will get you the same result. The second option is quicker!

Create a new password that you will remember.
Do not enter the temporary password reset key on this page.

New here? Create a participant account.

Questions or still having trouble? Email us!

Related topics

New to User Interviews? Get started for free 👇

Need Help?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.