Help & Support

I'm having trouble logging into my account.

written by
Melanie Albert
Last updated:
September 30, 2019

In most cases, login issues are due to forgotten passwords (because it happens to all of us!). Below are steps for how to reset your password.

Resetting Your Password

Visit the sign-in page for participants on our website. If you need to reset your password, click "Forgot Password?". You'll be sent an email that contains a link—click it. When prompted to choose a new password, enter it twice and click "Update Password".

Create a new password that you will remember.
Do not enter the temporary password reset key on this page.

New here? Create a participant account.

Questions or still having trouble? Email us!

Was this page helpful?
YesNo

Related topics

New to User Interviews? Get started for free 👇

Need Help?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.