Help & Support

I launched my project. Now what?

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Last updated:
November 8, 2019

If you just launched your project, you might be wondering... "what now?". There are a series of steps you can expect over the following days.

Meet your dedicated project coordinator

If you're new to our platform, you can expect an introductory email from your dedicated project coordinator. This person is the one who works behind-the-scenes to make sure your recruit is going smoothly. 

Let us QA your project.

Immediately after your project launches, your dedicated project coordinator will run it through our quality assurance (QA) process. We look for any inconsistencies or issues that may cause potential roadblocks. If there are no issues, we'll move forward with the recruitment process.

If we notice any potential issues, we will send you an email outlining them and possible fixes. Please be sure to keep an eye out for this email, and respond as quickly as you can. Occasionally, we'll need your help in order to move forward with the project.

In the event that we find your criteria or audience outside of our recruitment capabilities, it may get declined. We'll do our best to let you know if we do not feel we can get you a full recruit in advance. Review our tips on how to check feasibility with us before your recruit begins.

If there are no issues, you can sit back and wait for us to bring in qualified candidates.  

Sit back and wait for qualified candidates to come in.

Once your project is ready for recruitment, we'll begin to send it out to potential candidates. Our daily notifications sends occur twice a day: once in the morning and once in the afternoon. We usually see the first qualified candidate come in after about 12 hours on average (sometimes sooner). 

You'll approve candidates you want to invite to your study.

As soon as qualified candidates have been added to your dashboard, you'll begin receiving daily email reminders. The first will tell you that you have candidates ready for review. After that, we'll prompt you to review and approve candidates you want to add into your study. Approved candidates will receive an invitation to opt-in to your study or schedule a time on your calendar. No one is considered booked until they are confirmed on your schedule.

If there are any candidates you don't like, you can mark them as "Not a fit" to move them out of your qualified pool.

Manage your project schedule and engage confirmed participants.

The schedule on your project dashboard will remain up-to-date with participants who are booked for your study. Use this calendar to know when you are scheduled to speak with someone and record participation.

If you need to contact someone, you can use our Messages tool to keep your company identity private. We refer you to as the "Researcher" in all messages, which are sent out via text.

Contact us with questions.

If you have any questions throughout the process, email Your email will be directed to your dedicated project coordinator or whoever is managing our weekend coverage.

Ready to get started? Visit your account page (or create a new account) here!

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