Help & Support

What is email two-factor authentication (2FA) and how does it work?

written by
Courtney Webster
Last updated:
June 14, 2022

We are implementing email two-factor authentication (2FA) in May 2022 to bolster security for all researcher accounts. When you first access User Interviews from a new device, or when you're next prompted to login to the site, we will email you a verification code to complete the login process

What is email 2FA?

Two-factor authentication is a common security measure that companies implement to protect their users’ accounts. It asks for an additional piece of evidence that the person attempting a login is who they say they are. This makes it more difficult for a bad actor to gain access to your account, even if your password is compromised.

Email 2FA is triggered by login attempts from a new device. We will send a one-time code to the email address associated with your account, which must be entered in the login process to proceed.

How do I enable 2FA?

2FA will be enabled across every researcher account. You do not need to do anything to turn it on, but you will need to follow a few simple steps when you next login.

How do I login with 2FA enabled?

1. Login to User Interviews by entering your email and password.

2. A two-step verification screen will appear, asking for your verification code.

3. Check your email (and spam) for a message from

4. Enter the 6-digit code into the verification screen to complete your login.

When will I be asked to verify?

You will need to perform this verification step the next time you’re prompted to login after 2FA has been enabled on your account — this will take place in the next week. Devices will be remembered for 30 days after your last successful login. New devices will trigger an additional verification request.

What if I don’t receive the code?

Please check your email and spam folder for a message from us. If you can’t find it, please contact for support.

Why isn’t my code working?

Please note that this is a one-time code that expires after 30 minutes. After it expires, you will need to go through the login process again to generate a new code.

If you have any questions, reach out to your project coordinator by emailing

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