We get it—life happens! If you can no longer participate in a study at the time you're confirmed for, all we ask is that you provide us with as much notice as possible.
We require at least 24 hours notice for any reschedules or cancelations to avoid a penalty or disqualification from participating in future studies.
In the top right hand corner, click "Messages". You can also go directly to the Messages portal from your confirmation email!
You'll be taken to our messaging tool which directly connects participants with researchers. You'll only be able to message researchers of active studies you are a part of.
Select the project from which you need to cancel from the drop-down list.
Click the text box, type "UNAVAILABLE" (all capital letters), and select "Send".
That's it! You'll be automatically removed from the study and the researcher will receive your message with a cancelation alert.
Cancelation policy
If something comes up and you are not able to make it, you must notify us 24 hours in advance. Failure to do so may result in disqualification from participating in future studies through User Interviews.
Late arrival policy
Plan to arrive at least 10 minutes early to your session. Researchers are not required to accept late arrivals. If you are late, the company conducting the study may pay you a prorated amount or turn you away without payment.
If you have any issues contacting the researcher, please complete this form and a member of our team will assist you!
