Sometimes schedules change—we get it!
However, in an effort to provide a smooth experience for both researchers and participants, we follow a strict policy around cancellations to be considerate of everyone’s time.
In this article, you’ll find:
If a researcher removes a confirmed participant, misses a scheduled session, or reschedules a participant and they are not able to make another time, this is considered a researcher cancellation and the researcher incurs a cancellation fee. We ask that you provide at least 24 hours' notice if you need to cancel or reschedule a session.
Our panel's participants are required to notify you, the researcher, at least 24 hours in advance for any reschedules or cancellations to avoid disqualification from participating in future studies.
✍️ Please note: Our cancellation policy does not apply to your Hub audience.
If a researcher cancels a confirmed participant, misses a scheduled session, or asks a participant to reschedule (and they can't), a cancellation fee will be charged. The cancellation fee includes:
✍️ Note: Regardless of whether the study was set to "Researcher pays" or "UI pays" and regardless of the original incentive type, cancellation fees will be issued as a gift card equivalent to 25% of the dollar amount they would have received in compensation. The cancellation fee will be added to your invoice. Participants will receive the gift cards via email from email@example.com within 15 business days of their session or study deadline.
Some things to keep in mind when canceling or rescheduling a session:
Researchers can also allow participants to reschedule their own sessions.
If enabled, participants will be able to reschedule to a new time slot on their own, releasing their original time slot for someone else to sign up—all with no action needed from you! Rescheduled sessions will respect your minimum rescheduling notice and you can disable participant rescheduling at any time in your project details.